Case Management Supervisor: Lead Housing Stability & Services

Help USA; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Help USA is seeking a Case Management Supervisor for New York City's Homebase program. The role oversees Case Managers and Housing Specialists, coordinates crisis interventions, and ensures housing stabilization for clients.

You’ll partner with the Executive Director to improve service delivery, document activities, and drive program outcomes in a fast-paced urban setting. Strong leadership, organizational, and communication skills are essential, along with a relevant degree or equivalent

Qualifications

• Bachelor's degree in social work or related field or equivalent experience.
• Minimum of 2 years of case management, assessment, counseling and crisis intervention preferred.
• Supervisory experience in a case management setting is highly desired.
• Knowledge and understanding of family systems approach to practice preferred.
• Strong verbal, writing, and negotiating skills, with experience in advocacy and mediation.
• Strong organizational and documentation skills.
• Ability to work in a fast-paced environment.
• Ability to take initiative, be dependable and resourceful, and pay keen attention to detail.
• Excellent organizational skills to enable management of multiple priorities concurrently and in a time-sensitive manner.
• Valid US driver’s license a plus.
• Computer literacy, particularly with Microsoft Office applications.
• Able to provide evening and weekend coverage as needed.

Responsibilities

• Directly supervising Case Managers and Housing Specialists to ensure the delivery of quality and appropriate services to clients.
• Providing direct intervention for problems and/or complex urgent cases as needed and assisting staff in linking clients in critical circumstances with immediate need entitlements in order to maintain existing housing.
• Working with the Executive Director and Assistant Executive Director to evaluate program performance, determine gaps in service delivery systems, and assist in developing solutions for identified gaps and/or program performance issues.
• Ensuring proper documentation of services provided through CARES database reports, case conferences, team meetings, supervision, and case record audits and collecting, analyzing, and reporting on team statistics for the program.
• Participating in program outreach efforts and conducting presentations to community base organizations in order to increase enrollments.
• Providing and documenting weekly, regularly scheduled, individual supervision to assigned staff; identifying opportunities for staff development; and co-facilitating trainings with other team members.

Skills

Case management

Supervisory experience

Communication skills

Advocacy & mediation

Education

Bachelor's degree in social work or related field

Equivalent experience

Tools

Microsoft Office

Job description

Help USA is seeking a Case Management Supervisor for New York City's Homebase program. The role oversees Case Managers and Housing Specialists, coordinates crisis interventions, and ensures housing stabilization for clients.

You’ll partner with the Executive Director to improve service delivery, document activities, and drive program outcomes in a fast-paced urban setting. Strong leadership, organizational, and communication skills are essential, along with a relevant degree or equivalent