Housing Services Navigator & Front Desk Associate

Kennebec Valley Community Action Program; Waterville (ME); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid holidays

Health insurance

Paid time off

Retirement plan

CSA program

Professional growth

Job summary

Kennebec Valley Community Action Program in Waterville, ME seeks a Housing Services Program Assistant to be the first contact for clients, triage inquiries, schedule appointments, and explain program policies. You will support data entry, reporting, and a variety of admin tasks to keep the housing program running smoothly.

The role requires strong communication, confidentiality, and cultural sensitivity, with opportunity to collaborate across program staff and deliver responsive, client-centered

Qualifications

• Two years of clerical/office experience.
• Strong typing and computer skills to create documents and reports.
• Able to multi-task in a fast-paced environment and meet deadlines.
• Familiarity with KVCAP programs and knowledge of community resources is helpful.

Responsibilities

• Serve as the first point of contact for all Housing Department programs.
• Triages calls, emails and walk-in inquiries.
• Schedule client appointments, intakes and program services; gather information.
• Maintain organized electronic and/or paper filing systems.
• Collaborate with program staff.
• Provide high-quality customer service with professionalism, confidentiality, empathy, and cultural sensitivity.

Skills

Typing

Interpersonal skills

Organizational skills

Communication skills

Education

High School Diploma

Tools

Office suite

Job description

Kennebec Valley Community Action Program in Waterville, ME seeks a Housing Services Program Assistant to be the first contact for clients, triage inquiries, schedule appointments, and explain program policies. You will support data entry, reporting, and a variety of admin tasks to keep the housing program running smoothly.

The role requires strong communication, confidentiality, and cultural sensitivity, with opportunity to collaborate across program staff and deliver responsive, client-centered