Housing Intake & Client Services Advocate

Burlington Development Corporation Investment Communities llc; Burlington (NC); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Burlington Housing Authority is seeking a Client Services/Housing Assistant to guide applicants through the housing process, ensure files are complete, and support multiple departments with administrative tasks. You will be the first point of contact for residents, applicants, and partners, maintaining professionalism and confidentiality.

The role emphasizes organization, initiative, and customer-service excellence in a community housing setting in Burlington, NC.

Formación

• High School Diploma or GED required.
• Experience in customer service, reception, administrative support, or office operations preferred.
• Excellent communication and organizational skills.
• Ability to maintain accurate records and documentation.
• Ability to handle confidential information with discretion and professionalism.

Responsabilidades

• Welcome residents, applicants, visitors, and partners with professionalism.
• Answer and direct incoming calls and respond to inquiries.
• Assist applicants with gathering and submitting required documents.
• Review packets for completeness and follow up on missing items.
• Organize, scan, upload, and maintain applicant files and records.
• Prepare complete applicant files for eligibility review by Housing Managers.
• Track application activity and maintain waiting lists.
• Support departments with administrative and customer service needs.
• Handle sensitive information responsibly and professionally.
• Help create a positive experience for residents, applicants, and visitors.

Conocimientos

Proactive initiative

Enthusiastic helper

Dependable

Organized & detail-oriented

Multitasking

Customer-service focus

Confidentiality

Team player

Tech-savvy/learning new systems

Educación

High School Diploma or GED

Descripción del empleo

Burlington Housing Authority is seeking a Client Services/Housing Assistant to guide applicants through the housing process, ensure files are complete, and support multiple departments with administrative tasks. You will be the first point of contact for residents, applicants, and partners, maintaining professionalism and confidentiality.

The role emphasizes organization, initiative, and customer-service excellence in a community housing setting in Burlington, NC.