Housing Program Support Specialist I

City of Tucson; United States; On-site; USD 28,000 - 41,000; Full time

Job summary

The City of Tucson's Housing and Community Development Department is seeking a Housing Specialist I to support customers, process paperwork, and maintain files. You will assist residents in person, by phone, and by email under supervision.

Responsibilities include explaining HUD programs, applying regulations, organizing documents, scanning records, handling lobby duties, and supporting landlord/inspection teams. Strong communication and bilingual English/Spanish preferred.

Qualifications

• High school diploma or GED with under one year of related experience.
• Preferred Associate degree or two years of related experience.
• Proficiency with housing software and Microsoft Office.
• Bilingual English/Spanish skills are preferred.
• Excellent communication and face-to-face customer service abilities.
• Ability to access HUD systems and State verification systems.

Responsibilities

• Explain HUD housing programs to the public.
• Interpret and apply housing program regulations.
• Maintain applicant and program participant files.
• Notify applicants about eligibility and status of applications.
• Provide courteous customer service by phone and email.
• Manage front desk phone calls and check-in.
• Scan documents into client profiles using housing software.
• Organize caseloads and ensure records are updated on time.
• Retrieve and summarize program statistics for reports.

Skills

Customer service

Excellent communication skills

Bi-lingual English/Spanish

Face-to-face customer service

Education

High school diploma or GED

Associate degree or equivalent two years related experience

Tools

Housing software

Microsoft Office

HUD systems access

Job description

The City of Tucson's Housing and Community Development Department is seeking a Housing Specialist I to support customers, process paperwork, and maintain files. You will assist residents in person, by phone, and by email under supervision.

Responsibilities include explaining HUD programs, applying regulations, organizing documents, scanning records, handling lobby duties, and supporting landlord/inspection teams. Strong communication and bilingual English/Spanish preferred.