Housing Specialist I

Tucson Police Department; Tucson (AZ); On-site; USD 28,000 - 41,000; Full time

Job summary

The City of Tucson is hiring a Housing Specialist I in the Department of Housing and Community Development. The role provides customer service, handles paperwork, maintains files, and supports housing teams with administrative tasks.

Requires strong communication, basic housing software skills, and the ability to work in an office setting. Bilingual English/Spanish is preferred; grant funds and annual review of funding apply.

Qualifications

• Explains HUD housing programs to the public and interprets program regulations.
• Maintains applicant and program participant files and documents.
• Provides courteous customer service by telephone and email.
• Access HUD systems and AZ DES verification systems.

Responsibilities

• Explain HUD housing programs and eligibility to applicants.
• Maintain files and scan documents into client profiles.
• Triages clients and manages lobby and front desk check-ins.
• Prepare program statistics and reports using the housing software.
• Assist with group presentations to tenants and landlords.
• Perform other duties as assigned.

Skills

Customer service

Communication

Bilingual English/Spanish

Education

High school diploma or GED

Associate degree or 2 years related experience

Tools

Housing software

Microsoft Office

Job description

Housing Specialist I# Tucson Talent## Housing Specialist IApply: Santa Rita Building: Posted Today: JR-1003630## Posting Close DateApplicants must submit their completed application by 11-22-2026 at 11:59 p.m. MST## Application and Special InstructionsAs part of this online application process, all applicants are required to submit an updated resume and cover letter at the time of application. Applications received that do not contain an updated resume and cover letter will be considered incomplete and will not be considered further in this recruitment process. COVER LETTER PROMPT In your cover letter, please describe how your knowledge, skills, and experience align with the preferred qualifications for this position. Specifically, address each of the following and explain how your background demonstrates your ability to successfully perform the duties of this role. This position is grant funded and funding is reviewed on an annual basis.## ABOUT THIS JOB**Position Specific Summary**The Housing Specialist I position at the City of Tucson’s Department of Housing and Community Development (HCD) is responsible for providing customer service, processing paperwork, maintaining files, and providing administrative support to landlord or inspection teams. Employees in this classification will assist customers in person, over the phone, and through e-mail.Work is performed under the supervision of a Housing supervisor. This position does not supervise. **Duties and Responsibilities*** Explains the general aspects of Housing and Urban Development (HUD) housing programs to the public. Interprets and applies housing program regulations. Maintains applicant and program participant files. Contacts and notifies applicants and participants regarding eligibility and status of applications. Provides courteous, customer service to members of the public by telephone and electronic communication. Manages phone calls and check-in at the front desk. Triages clients when concerns are escalated. Opens and closes the office and ensures lobby remains safe and hygienic for all visitors and employees.* Receives packages and mail from carriers. Remains diligent about the safety of all that are present in the lobby and courtyard areas. Schedules and assists professional housing members with group presentations to prospective tenants and landlords. Assists with distribution of materials such as supplies, etc.* Processes and files documents that have been submitted to the PHA. Scans incoming documents into client profiles using the assigned housing Software system. Organizes caseloads to ensure necessary records and documents are processed and updated within specified time Conducts rent reasonable searches (affordability comparable). Retrieves, compiles, and summarizes program statistics to prepare reports. Inputs and retrieves data from electronic information system equipment.* Performs all other duties and tasks as assigned. **Working Conditions**Mostly office environment### All duties and responsibilities listed are subject to change.## MINIMUM QUALIFICATIONSHigh school diploma or GED and under one (1) year of directly related experience. \\*Any combination of relevant education and experience may be substituted on a year-for-year basis. PREFFERED QUALIFICATIONS Associate degree or equivalent two (2) years of related experience. Proficiency with housing software. Bi-lingual (English / Spanish). Proficiency in Microsoft Office. Excellent communication skills. Prior experience providing face-to-face customer service with customers/clients. Must be able to access HUD systems as well as State of Arizona verification systems (i.e. DES).## POSITION DETAILS### Job ProfileJ1421 - Housing Specialist ITo view the full job profile including classification specifications and physical demands click https://www.tucsonaz.gov/Departments/Human-Resources/Tucson-Talent.### Compensation GradeG104### Hourly Range$19.97 - 29.95 USDThe City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.### Fair Labor Standards Act (FLSA)Non-Exempt### Position TypeRegular### Time Type### DepartmentHousing and Community Development### Department Linkhttps://www.tucsonaz.gov/Departments/Housing-and-Community-Development### Background CheckThis position has been designated to require a criminal background check. The City of Tucson is a Second Chance Employer.