Community Services Project Supervisor

City of Tucson; Tucson (AZ); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

FSA

Paid time off 38 days first year

Paid parental leave

Tuition reimbursement

Student loan repayment

Volunteer hours

Job summary

City of Tucson is seeking a Housing Assistance Supervisor to oversee HCV operations, supervise staff, and ensure compliant processing of program activities. The role emphasizes quality control, staff development, and strong customer service to participants and landlords.

The position requires experience in affordable housing programs, leadership of teams, and certifications like CHS or NSPIRE. Work is primarily in an office setting with occasional travel and potential evening commitments.

Qualifications

• At least three years of progressively responsible experience in affordable housing programs, preferably within the Housing Choice Voucher program.
• At least three years of experience managing teams of 5 or more.
• Currently possesses Certified Housing Specialist, Housing Quality Standards/NSPIRE, or other industry-recognized certifications.
• Fluent in written and spoken Spanish, Arabic, Chinese, Tagalog, and/or Navajo.

Responsibilities

• Supervise, train, and evaluate assigned staff, including performance evaluations and ongoing coaching.
• Oversee daily operations within HCV functional areas, ensuring timely and accurate processing of program activities.
• Ensure compliance with HUD regulations, agency policies, and program requirements.
• Develop and manage staff schedules, workload distribution, and coverage plans.
• Track and analyze program performance metrics and drive improvements.
• Address escalated participant and landlord concerns with timely resolutions.
• Collaborate with other supervisors to improve cross-functional coordination.
• Assist in developing policies and procedures to enhance program performance.

Skills

Team management

Regulatory knowledge

Bilingual

Spanish

Arabic

Chinese

Tagalog

Navajo

Education

Certified Housing Specialist

Housing Quality Standards/NSPIRE certification

Job description

Posting Close DateApplicants must submit their completed application by 11-20-2026 at 11:59 p.m. MSTApplication and Special InstructionsAs part of this online application process, all applicants are required to submit an updated resume at the time of application.Applications received that do not contain an updated resume will be considered incomplete and will not be considered further in this recruitment process.**Positions are funded by recurring Section 8 grant funds.ABOUT THIS JOBPosition Specific SummaryThe Housing Choice Voucher (HCV) Project Supervisor is responsible for overseeing daily operations within assigned functional areas of the HCV program, ensuring compliance with federal regulations and agency policies. This position provides direct supervision to program staff, manages workflow and scheduling, and implements quality control measures to maintain program integrity and performance. The supervisor plays a critical role in achieving timely processing standards, supporting staff development, and delivering high-quality customer service to program participants and stakeholders.Work is performed under the supervision of the Community Services Manager. This position exercises supervision over Housing Choice Voucher personnel.Duties and ResponsibilitiesSupervise, train, and evaluate assigned staff, including conducting performance evaluations and providing ongoing coaching and development.Oversee daily operations within assigned HCV functional areas, ensuring timely and accurate processing of program activities.Ensure compliance with all applicable HUD regulations, agency policies, and program requirements.Develop and manage staff schedules, workload distribution, and coverage plans to meet operational demands.Implement and monitor quality control processes, including file reviews and corrective action plans.Track and analyze program performance metrics (e.g., timeliness standards, error rates, SEMAP indicators) and take action to improve outcomes.Serve as a subject matter expert and resource for staff on complex cases, regulatory interpretation, and policy application.Address escalated participant and landlord concerns, ensuring professional and timely resolution.Collaborate with other supervisors and management to improve cross-functional coordination and program efficiency.Assist in the development and implementation of policies, procedures, and process improvements to enhance program performance.Other duties as assigned.Working ConditionsThis position operates primarily in an office environment with regular use of standard office equipment and computer systems. The role requires frequent interaction with staff, program participants, and community stakeholders in face-to-face settings. The position may involve occasional travel for meetings, training, or inspections. Evening and weekend work may be required periodically to meet operational needs, deadlines, or community engagement activities.All duties and responsibilities listed are subject to change.MINIMUM QUALIFICATIONSAt least three years of progressively responsible experience in affordable housing programs, preferably within the Housing Choice Voucher programAt least three years of experience managing teams of 5 or moreCurrently possesses Certified Housing Specialist, Housing Quality Standards/NSPIRE, or other industry-recognized certificationsFluent in written and spoken Spanish, Arabic, Chinese, Tagalog, and/or NavajoPOSITION DETAILSJob ProfileJ1432 - Housing Assistance SupervisorTo view the full job profile including classification specifications and physical demands click https://www.tucsonaz.gov/Departments/Human-Resources/Tucson-Talent.Compensation GradeG106Hourly Range$24.16 - 36.24 USDThe City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.Fair Labor Standards Act (FLSA)Non-ExemptPosition TypeRegularTime TypeDepartmentDepartment LinkNABackground CheckThis position has been designated to require a criminal background check. The City of Tucson is a Second Chance Employer.ABOUT USBenefitsThe City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.CitizenshipThe City of Tucson employs only U.S. Citizens and lawfully authorized non-U.S. Citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Status. The City of Tucson does not offer visa sponsorship.City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability EmployerThe City does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD).ADA Accessibility Complaint FormThe City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at [e-mail] or 520-791-2619.Recruiter NameStephanie Vejar (202915)Recruiter EmailNAFor Human Resources general questions please contact 520-837-4190.