Housing Access & Intake Specialist

Tucson Police Department; Tucson (AZ); On-site; USD 28,000 - 41,000; Full time

Job summary

The City of Tucson is hiring a Housing Specialist I in the Department of Housing and Community Development. The role provides customer service, handles paperwork, maintains files, and supports housing teams with administrative tasks.

Requires strong communication, basic housing software skills, and the ability to work in an office setting. Bilingual English/Spanish is preferred; grant funds and annual review of funding apply.

Qualifications

• Explains HUD housing programs to the public and interprets program regulations.
• Maintains applicant and program participant files and documents.
• Provides courteous customer service by telephone and email.
• Access HUD systems and AZ DES verification systems.

Responsibilities

• Explain HUD housing programs and eligibility to applicants.
• Maintain files and scan documents into client profiles.
• Triages clients and manages lobby and front desk check-ins.
• Prepare program statistics and reports using the housing software.
• Assist with group presentations to tenants and landlords.
• Perform other duties as assigned.

Skills

Customer service

Communication

Bilingual English/Spanish

Education

High school diploma or GED

Associate degree or 2 years related experience

Tools

Housing software

Microsoft Office

Job description

The City of Tucson is hiring a Housing Specialist I in the Department of Housing and Community Development. The role provides customer service, handles paperwork, maintains files, and supports housing teams with administrative tasks.

Requires strong communication, basic housing software skills, and the ability to work in an office setting. Bilingual English/Spanish is preferred; grant funds and annual review of funding apply.