Housing Specialist I

City of Tucson; United States; On-site; USD 28,000 - 41,000; Full time

Job summary

The City of Tucson's Housing and Community Development Department is seeking a Housing Specialist I to support customers, process paperwork, and maintain files. You will assist residents in person, by phone, and by email under supervision.

Responsibilities include explaining HUD programs, applying regulations, organizing documents, scanning records, handling lobby duties, and supporting landlord/inspection teams. Strong communication and bilingual English/Spanish preferred.

Qualifications

• High school diploma or GED with under one year of related experience.
• Preferred Associate degree or two years of related experience.
• Proficiency with housing software and Microsoft Office.
• Bilingual English/Spanish skills are preferred.
• Excellent communication and face-to-face customer service abilities.
• Ability to access HUD systems and State verification systems.

Responsibilities

• Explain HUD housing programs to the public.
• Interpret and apply housing program regulations.
• Maintain applicant and program participant files.
• Notify applicants about eligibility and status of applications.
• Provide courteous customer service by phone and email.
• Manage front desk phone calls and check-in.
• Scan documents into client profiles using housing software.
• Organize caseloads and ensure records are updated on time.
• Retrieve and summarize program statistics for reports.

Skills

Customer service

Excellent communication skills

Bi-lingual English/Spanish

Face-to-face customer service

Education

High school diploma or GED

Associate degree or equivalent two years related experience

Tools

Housing software

Microsoft Office

HUD systems access

Job description

About this Job

The Housing Specialist I position at the City of Tucson's Department of Housing and Community Development (HCD) is responsible for providing customer service, processing paperwork, maintaining files, and providing administrative support to landlord or inspection teams. Employees in this classification will assist customers in person, over the phone, and through e-mail. Work is performed under the supervision of a Housing supervisor. This position does not supervise.

Duties and Responsibilities

• Explains the general aspects of Housing and Urban Development (HUD) housing programs to the public.
• Interprets and applies housing program regulations.
• Maintains applicant and program participant files.
• Contacts and notifies applicants and participants regarding eligibility and status of applications.
• Provides courteous, customer service to members of the public by telephone and electronic communication.
• Manages phone calls and check-in at the front desk.
• Triages clients when concerns are escalated.
• Opens and closes the office and ensures lobby remains safe and hygienic for all visitors and employees.
• Receives packages and mail from carriers.
• Remains diligent about the safety of all that are present in the lobby and courtyard areas.
• Schedules and assists professional housing members with group presentations to prospective tenants and landlords.
• Assists with distribution of materials such as supplies, etc.
• Processes and files documents that have been submitted to the PHA.
• Scans incoming documents into client profiles using the assigned housing Software system.
• Organizes caseloads to ensure necessary records and documents are processed and updated within specified time Conducts rent reasonable searches (affordability comparable).
• Retrieves, compiles, and summarizes program statistics to prepare reports.
• Inputs and retrieves data from electronic information system equipment.
• Performs all other duties and tasks as assigned.

Minimum Qualifications

• High school diploma or GED and under one (1) year of directly related experience.
• *Any combination of relevant education and experience may be substituted on a year-for-year basis.

Preferred Qualifications

• Associate degree or equivalent two (2) years of related experience.
• Proficiency with housing software.
• Bi-lingual (English / Spanish).
• Proficiency in Microsoft Office.
• Excellent communication skills.
• Prior experience providing face-to-face customer service with customers/clients.
• Must be able to access HUD systems as well as State of Arizona verification systems (i.e. DES).

Position Details

Job Profile J1421 - Housing Specialist I To view the full job profile including classification specifications and physical demands click https://www.tucsonaz.gov/Departments/Human-Resources/Tucson-Talent.

Compensation Grade G104 Hourly Range $19.97 - 29.95 USD.

The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

Fair Labor Standards Act (FLSA) Non-Exempt Position Type Regular Time Type Department Housing and Community Development Department Link https://www.tucsonaz.gov/Departments/Housing-and-Community-Development

Background Check

This position has been designated to require a criminal background check. The City of Tucson is a Second Chance Employer.

Benefits

The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.

Citizenship

The City of Tucson employs only U.S. Citizens and lawfully authorized non-U.S. Citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Status. The City of Tucson does not offer visa sponsorship.

Equal Opportunity / Affimative Action / Veterans / Disability Employer

The City of Tucson does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD).

ADA Accessibility Complaint Form

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at [e-mail] or 520-791-2619.

City Organization

The City of Tucson, founded in 1775 and incorporated in 1877, is a City Manager-led Mayor and Council government organization comprised of over 5,000 dedicated employees.

Tucson Community

The City of Tucson is recognized as a Top 20 "Best City in America" by Resonance Consultancy. Tucson, Arizona, is a thriving center for bioscience, aerospace/defense, optics, mining, and logistics. With a city population of more than 540,000 and a regional population of more than 1 million, Tucson has 330-plus days of sunshine a year and is surrounded by majestic mountain ranges. A small-town feel with big-city amenities complements its natural beauty. You can learn more about Tucson, Arizona at Visit Tucson, Arizona. For system related questions please contact [e-mail]. For general Human Resources questions please contact 520-837-4190.