Community Services Project Supervisor

City of Tucson; United States; On-site; USD 33,000 - 50,000; Full time

Job summary

The City of Tucson is seeking a Housing Choice Voucher Project Supervisor to oversee daily operations, guide staff, and ensure compliance with HUD regulations and agency policies. This role emphasizes timely processing, performance measurement, and high-quality customer service to participants and stakeholders.

Reporting to the Community Services Manager, the supervisor leads HCV personnel, manages workflows, and implements quality controls to sustain program integrity.

Qualifications

• Fluent in written and spoken Spanish, Arabic, Chinese, Tagalog, and/or Navajo.

Responsibilities

• Supervise, train, and evaluate assigned staff with performance evaluations and coaching.
• Oversee daily HCV operations ensuring timely processing of activities.
• Ensure compliance with HUD regulations, agency policies, and program requirements.
• Develop and manage staff schedules, workload distribution, and coverage plans.
• Implement and monitor quality control processes including file reviews and corrective actions.
• Track program performance metrics (timeliness, errors, SEMAP) and drive improvements.
• Serve as SME on complex cases, regulatory interpretation, and policy application.
• Address escalated participant and landlord concerns promptly and professionally.
• Collaborate with other supervisors to improve cross-functional coordination.

Skills

Spanish (written and spoken)

Arabic

Chinese

Tagalog

Navajo

Education

Certified Housing Specialist

Housing Quality Standards/NSPIRE

Job description

POSITIONS FUNDING

Positions are funded by recurring Section 8 grant funds.

ABOUT THIS JOB

The Housing Choice Voucher (HCV) Project Supervisor is responsible for overseeing daily operations within assigned functional areas of the HCV program, ensuring compliance with federal regulations and agency policies. This position provides direct supervision to program staff, manages workflow and scheduling, and implements quality control measures to maintain program integrity and performance. The supervisor plays a critical role in achieving timely processing standards, supporting staff development, and delivering high-quality customer service to program participants and stakeholders. Work is performed under the supervision of the Community Services Manager. This position exercises supervision over Housing Choice Voucher personnel.

DUTIES AND RESPONSIBILITIES

• Supervise, train, and evaluate assigned staff, including conducting performance evaluations and providing ongoing coaching and development.
• Oversee daily operations within assigned HCV functional areas, ensuring timely and accurate processing of program activities.
• Ensure compliance with all applicable HUD regulations, agency policies, and program requirements.
• Develop and manage staff schedules, workload distribution, and coverage plans to meet operational demands.
• Implement and monitor quality control processes, including file reviews and corrective action plans.
• Track and analyze program performance metrics (e.g., timeliness standards, error rates, SEMAP indicators) and take action to improve outcomes.
• Serve as a subject matter expert and resource for staff on complex cases, regulatory interpretation, and policy application.
• Address escalated participant and landlord concerns, ensuring professional and timely resolution.
• Collaborate with other supervisors and management to improve cross-functional coordination and program efficiency.
• Assist in the development and implementation of policies, procedures, and process improvements to enhance program performance.
• Other duties as assigned.

MINIMUM QUALIFICATIONS

• At least three years of progressively responsible experience in affordable housing programs, preferably within the Housing Choice Voucher program
• At least three years of experience managing teams of 5 or more
• Currently possesses Certified Housing Specialist, Housing Quality Standards/NSPIRE, or other industry-recognized certifications
• Fluent in written and spoken Spanish, Arabic, Chinese, Tagalog, and/or Navajo

POSITION DETAILS

Job Profile J1432 - Housing Assistance Supervisor

To view the full job profile including classification specifications and physical demands click https://www.tucsonaz.gov/Departments/Human-Resources/Tucson-Talent.

Compensation Grade G106 Hourly Range $24.16 - 36.24 USD

The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

Fair Labor Standards Act (FLSA) Non-Exempt Position Type Regular Time Type Department Department Link NA Background Check This position has been designated to require a criminal background check.

The City of Tucson is a Second Chance Employer.

ABOUT US

• Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings.
• With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years.
• We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours.
• You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.

CITIZENSHIP

The City of Tucson employs only U.S. Citizens and lawfully authorized non-U.S. Citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Status. The City of Tucson does not offer visa sponsorship.

EQUAL OPPORTUNITY

The City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer

The City does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD).

ADA ACCESSIBILITY COMPLAINT FORM

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at [e-mail] or 520-791-2619.

CITY ORGANIZATION

The City of Tucson, founded in 1775 and incorporated in 1877, is a City Manager-led Mayor and Council government organization comprised of over 5,000 dedicated employees.

TUCSON COMMUNITY

The City of Tucson is recognized as a Top 20 “Best City in America” by Resonance Consultancy. Tucson, Arizona, is a thriving center for bioscience, aerospace/defense, optics, mining, and logistics. With a city population of more than 540,000 and a regional population of more than 1 million, Tucson has 330-plus days of sunshine a year and is surrounded by majestic mountain ranges. A small-town feel with big-city amenities complements its natural beauty. You can learn more about Tucson, Arizona. at Visit Tucson, Arizona.

For system related questions please contact [e-mail]. For general Human Resources questions please contact 520-791-4241.