Housing Onboarding Lead — Partner Launch & Ops

Bilt Technologies, Inc.; New York (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Equity and annual bonus

Unlimited PTO

401k with match

Team events

Job summary

Bilt Technologies, Inc. is seeking an Onboarding Specialist to manage partner setup for Bilt OS for Housing. You’ll coordinate with account managers, guide integration setups, and create training materials to ensure fast, smooth launches.

You’ll leverage AI tools to streamline tasks, anticipate partner needs, and maintain clear, proactive communication across internal teams. This is an early-career, project-management‑driven role with growth opportunities.

Qualifications

• 1–2 years of experience in project coordination, onboarding, implementation, customer success, operations, or a similar role (internships count)
• Highly organized and diligent, with strong follow-through across many projects at once
• Clear, proactive written and verbal communication, and comfort checking in with business counterparts before they have to ask
• Comfort with technology, including picking up new software quickly and working in spreadsheets and project management tools
• Everyday comfort using AI tools such as ChatGPT, Gemini, or Claude, and curiosity about using them to improve how work gets done
• A process mindset: you notice what’s slow or unclear and want to make it better
• A self-starter attitude, with a willingness to ask good questions, take ownership, and learn quickly in a fast-paced environment
• Nice to Have: Experience in proptech, property management, or real estate operations
• Nice to Have: Exposure to property management systems (Yardi, RealPage, Entrata, AppFolio, MRI) or onboarding and implementing B2B software
• Nice to Have: Basic familiarity with APIs, data, or SQL
• Nice to Have: Experience creating training content or documentation
• Nice to Have: Experience with project management tools such as Notion, Asana, or Monday

Responsibilities

• Own onboarding project plans for new partners across Bilt OS for Housing products, tracking milestones, owners, and deadlines
• Support account managers by anticipating partner needs, prepping for calls, drafting status updates, and flagging risks
• Guide partners through integration setup, checking configurations against guides and escalating when needed
• Create and maintain learning materials, including setup guides, checklists, FAQs, and training decks
• Coordinate across Integrations, Product, Engineering, Support, Marketing, and Finance to keep launches on track
• Provide regular updates and clean handoffs with no surprises
• Use AI tools to streamline recurring work, draft communications, summarize calls, and build templates
• Capture partner feedback to improve products, materials, and playbooks

Skills

Project coordination

Onboarding

Communication

Tech-savvy

AI tools

Process improvement

Self-starter

Education

Bachelor's degree

Tools

Notion

Asana

Monday

SQL basics

Job description

Bilt Technologies, Inc. is seeking an Onboarding Specialist to manage partner setup for Bilt OS for Housing. You’ll coordinate with account managers, guide integration setups, and create training materials to ensure fast, smooth launches.

You’ll leverage AI tools to streamline tasks, anticipate partner needs, and maintain clear, proactive communication across internal teams. This is an early-career, project-management‑driven role with growth opportunities.