Housing Onboarding Specialist — Equity + Bonus (NY)

Bilt Rewards; New York (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Equity

Health insurance

401k match

Commuter benefits

Unlimited PTO

Employee points program

Team events

Job summary

Bilt Rewards is seeking an Onboarding Specialist to manage partner setup for Bilt OS for Housing in a fast-paced, in-office environment in New York. You will collaborate with account managers to ensure quick, smooth onboarding, guide integration setups, and create training materials while utilizing AI to streamline workflows.

This is a growing role for early career professionals with strong organizational skills, clear communication, and a passion for process improvement.

Qualifications

• 1-2 years of experience in project coordination, onboarding, implementation, customer success, operations, or a similar role (internships count)
• Highly organized and diligent, with strong follow-through across many projects at once
• Clear, proactive written and verbal communication, and comfort checking in with business counterparts before they have to ask
• Comfort with technology, including picking up new software quickly and working in spreadsheets and project management tools
• Everyday comfort using AI tools such as ChatGPT, Gemini, or Claude, and curiosity about using them to improve how work gets done
• A process mindset: you notice what's slow or unclear and want to make it better
• A self-starter attitude, with a willingness to ask good questions, take ownership, and learn quickly in a fast-paced environment
• Nice to Have: Experience in proptech, property management, or real estate operations
• Nice to Have: Exposure to property management systems (Yardi, RealPage, Entrata, AppFolio, MRI) or onboarding and implementing B2B software
• Nice to Have: Basic familiarity with APIs, data, or SQL
• Nice to Have: Experience creating training content or documentation
• Nice to Have: Experience with Notion, Asana, or Monday

Responsibilities

• Own onboarding project plans for new partners and properties across Bilt OS for Housing products, tracking milestones, owners, and deadlines and keeping our onboarding trackers accurate and current
• Support account managers proactively by anticipating what a partner will need next, prepping them ahead of partner calls, drafting status updates and follow-ups, and flagging risks early
• Guide partners through integration setup as they configure their test and live databases, checking configuration against our setup guides, catching issues up front, and escalating to Integrations and Engineering when needed
• Create and maintain learning materials, including setup guides, checklists, FAQs, and training decks, and help deliver training for partner property teams
• Coordinate across internal teams such as Integrations, Product, Engineering, Support, Marketing, and Finance so partner launches stay on track
• Keep the team and your account management counterparts informed with clear, regular updates and clean handoffs, with no surprises
• Use AI tools to streamline recurring work, from drafting communications and summarizing calls to building templates and lightweight automations, and document what you learn so the process keeps improving
• Capture partner feedback from the onboarding process and share it with the team to improve our products, materials, and playbooks

Skills

Organized work approach

Clear written and verbal communication

Tech savvy

AI tools literacy (ChatGPT, Gemini, or

Proactive communicator

Self-starter and ownership

Nice to have: Proptech knowledge

Tools

Notion

Asana

Monday.com

Job description

Bilt Rewards is seeking an Onboarding Specialist to manage partner setup for Bilt OS for Housing in a fast-paced, in-office environment in New York. You will collaborate with account managers to ensure quick, smooth onboarding, guide integration setups, and create training materials while utilizing AI to streamline workflows.

This is a growing role for early career professionals with strong organizational skills, clear communication, and a passion for process improvement.