Housing Facilities Quality & Customer Service Specialist

The University of North Florida Board of Trustees; United States; On-site; USD 23,000 - 32,000; Full time

Job summary

The University of North Florida Board of Trustees seeks a Quality Assurance-OPS team member in Housing & Residence Life Facilities to assist with responding to student and family concerns and support customer service goals. This role reports to the Quality Control Coordinator and helps monitor conditions in residences and exteriors to ensure quality work.

Responsibilities include routine assessments, monitoring work requests, liaising with third-party vendors as needed, and presenting

Qualifications

• Requires background check. May require credit check.
• Designated as a 'Responsible Employee' under Title IX; must report alleged sexual misconduct to Title IX Administrator or Coordinator.
• Previous experience in University Housing or Facilities is preferred.

Responsibilities

• Assists with Housing and Residence Life Facilities concerns.
• Assist with routine assessments of Housing Areas with regards to environmental conditions within the living spaces.
• Assists with ensuring all work requests, including Preventative Maintenance requests, are regularly monitored and reviewed for completion.
• Monitors existing issues within the Housing Facilities that affect customer service and perception, as well as longevity.
• Present options and/or provide feedback for improvement to the Quality Control Coordinator or above with regards to controls and procedures within the Housing Facilities.
• May engage with 3rd party vendors to provide necessary services outside of the Housing and Residence Life Facilities sphere of ability.
• May coordinate project activities to ensure objectives and Housing Facilities quality controls are met.

Skills

Independent decision making

Professional judgment

Customer service

Strong organizational skills

Job description

The University of North Florida Board of Trustees seeks a Quality Assurance-OPS team member in Housing & Residence Life Facilities to assist with responding to student and family concerns and support customer service goals. This role reports to the Quality Control Coordinator and helps monitor conditions in residences and exteriors to ensure quality work.

Responsibilities include routine assessments, monitoring work requests, liaising with third-party vendors as needed, and presenting