OPS Housing Quality Controls Assistant

University of North Florida Alumni Association; Jacksonville (FL); On-site; USD 23,000 - 32,000; Full time

Job summary

The University of North Florida Alumni Association is seeking a Housing & Residence Life Quality Assurance-OPS support role to assist with responding to student and family concerns for Housing and Residence Life Facilities. The position reports to the Quality Control Coordinator and helps maintain customer service goals across residential spaces and facilities.

Responsibilities include monitoring environmental conditions, coordinating with 3rd party vendors when needed, and presenting

Qualifications

• Must possess independent decision making and professional judgment, as well as a sense of urgency with regards to Customer Service matters.
• Must possess strong organizational and communication skills.
• Ability to apply professionalism, understanding, and sensitivity to all students or family interactions.
• Requires strong customer service skills.
• Previous experience in University Housing and/or Facilities is preferred.

Responsibilities

• Assists with Housing and Residence Life Facilities concerns.
• Assist with routine assessments of Housing Areas with regards to environmental conditions within the living spaces.
• Assists with ensuring all work requests, including Preventative Maintenance requests, are regularly monitored and reviewed for completion.
• Monitors existing issues within the Housing Facilities that affect customer service and perception, as well as longevity.
• Present options and/or provide feedback for improvement to the Quality Control Coordinator or above with regards to controls and procedures within the Housing Facilities.
• May engage with 3rd party vendors to provide necessary services outside of the Housing and Residence Life Facilities sphere of ability.
• May coordinate project activities to ensure objectives and Housing Facilities quality controls are met.

Job description

Department

Housing & Residence Life, Quality Assurance-OPS

Compensation

$20.00 Hourly

Job Functions:

This position will assist with the response to student and family concerns for Housing and Residence Life Facilities. The position will report to the Quality Control Coordinator and will support the customer service functions for Housing and Residence Life Facilities. The position will assist in monitoring processes and conditions in residential spaces, Housing and Residence Life buildings, and Housing and Residence Life exteriors to ensure proper completion of work and customer service goals are met.

Job Duties:

• Assists with Housing and Residence Life Facilities concerns.
• Assist with routine assessments of Housing Areas with regards to environmental conditions within the living spaces.
• Assists with ensuring all work requests, including Preventative Maintenance requests, are regularly monitored and reviewed for completion.
• Monitors existing issues within the Housing Facilities that affect customer service and perception, as well as longevity.
• Present options and/or provide feedback for improvement to the Quality Control Coordinator or above with regards to controls and procedures within the Housing Facilities.
• May engage with 3rd party vendors to provide necessary services outside of the Housing and Residence Life Facilities sphere of ability.
• May coordinate project activities to ensure objectives and Housing Facilities quality controls are met.

Departmental Requirements:

• Must possess independent decision making and professional judgment, as well as a sense of urgency with regards to Customer Service matters.
• Must possess strong organizational and communication skills.
• Ability to apply professionalism, understanding, and sensitivity to all students or family interactions.
• Requires strong customer service skills.
• Previous experience in University Housing and/or Facilities is preferred.

Previous experience in University Housing and/or Facilities is preferred.

Required Qualifications

Statement(s) of Understanding

This position requires a background check. In conjunction with the University’s policy, this position may also require a credit check.

The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator

Equal Opportunity

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

Carnegie

UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.