Housing Facilities Quality & Customer Service Assistant

University of North Florida Alumni Association; Jacksonville (FL); On-site; USD 23,000 - 32,000; Full time

Job summary

The University of North Florida Alumni Association is seeking a Housing & Residence Life Quality Assurance-OPS support role to assist with responding to student and family concerns for Housing and Residence Life Facilities. The position reports to the Quality Control Coordinator and helps maintain customer service goals across residential spaces and facilities.

Responsibilities include monitoring environmental conditions, coordinating with 3rd party vendors when needed, and presenting

Qualifications

• Must possess independent decision making and professional judgment, as well as a sense of urgency with regards to Customer Service matters.
• Must possess strong organizational and communication skills.
• Ability to apply professionalism, understanding, and sensitivity to all students or family interactions.
• Requires strong customer service skills.
• Previous experience in University Housing and/or Facilities is preferred.

Responsibilities

• Assists with Housing and Residence Life Facilities concerns.
• Assist with routine assessments of Housing Areas with regards to environmental conditions within the living spaces.
• Assists with ensuring all work requests, including Preventative Maintenance requests, are regularly monitored and reviewed for completion.
• Monitors existing issues within the Housing Facilities that affect customer service and perception, as well as longevity.
• Present options and/or provide feedback for improvement to the Quality Control Coordinator or above with regards to controls and procedures within the Housing Facilities.
• May engage with 3rd party vendors to provide necessary services outside of the Housing and Residence Life Facilities sphere of ability.
• May coordinate project activities to ensure objectives and Housing Facilities quality controls are met.

Job description

The University of North Florida Alumni Association is seeking a Housing & Residence Life Quality Assurance-OPS support role to assist with responding to student and family concerns for Housing and Residence Life Facilities. The position reports to the Quality Control Coordinator and helps maintain customer service goals across residential spaces and facilities.

Responsibilities include monitoring environmental conditions, coordinating with 3rd party vendors when needed, and presenting