Housing Facilities Quality & Customer Service Assistant

unf; Jacksonville (FL); On-site; USD 17,000 - 32,000; Full time

Job summary

University of North Florida invites applications for a role within Housing & Residence Life Facilities. You will assist the team in responding to student and family concerns and support customer service goals across housing facilities and exteriors.

The position emphasizes independent judgment, strong communication, and effective coordination with internal staff and external vendors to ensure timely completion of work and high service levels.

Qualifications

• Must possess independent decision making and professional judgment.
• Strong organizational and communication skills.
• Ability to apply professionalism, understanding, and sensitivity to all students or family interactions.
• Requires strong customer service skills.
• Previous experience in University Housing and/or Facilities is preferred.

Responsibilities

• Assist with Housing and Residence Life Facilities concerns.
• Assist with routine assessments of Housing Areas regarding environmental conditions in living spaces.
• Monitor and review all work requests, including Preventative Maintenance, for completion.
• Observe existing issues affecting customer service and longevity.
• Provide feedback for improvements to controls and procedures within Housing Facilities.
• Coordinate with 3rd party vendors as needed to provide services outside core facilities.
• Coordinate project activities to meet objectives and quality controls.

Skills

Independent judgment

Organizational skills

Communication skills

Customer service

Job description

University of North Florida invites applications for a role within Housing & Residence Life Facilities. You will assist the team in responding to student and family concerns and support customer service goals across housing facilities and exteriors.

The position emphasizes independent judgment, strong communication, and effective coordination with internal staff and external vendors to ensure timely completion of work and high service levels.