Housing Facilities Quality & Customer Service Assistant

University of North Florida; Jacksonville (FL); In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

The University of North Florida seeks a candidate to assist in responding to student and family concerns for Housing and Residence Life Facilities. The role supports customer service functions, monitors conditions in residential spaces, buildings, and exteriors to ensure work completion and service goals are met.

The position reports to the Quality Control Coordinator and contributes to improving facilities’ customer service and overall housing operations on campus.

Competenze

• Must possess independent decision making and professional judgment, as well as a sense of urgency with regards to Customer Service matters.
• Must possess strong organizational and communication skills.
• Ability to apply professionalism, understanding, and sensitivity to all students or family interactions.
• Requires strong customer service skills.
• Previous experience in University Housing and/or Facilities is preferred.

Mansioni

• Assists with Housing and Residence Life Facilities concerns.
• Assist with routine assessments of Housing Areas with regards to environmental conditions within the living spaces.
• Assists with ensuring all work requests, including Preventative Maintenance requests, are regularly monitored and reviewed for completion.
• Monitors existing issues within the Housing Facilities that affect customer service and perception, as well as longevity.
• Present options and/or provide feedback for improvement to the Quality Control Coordinator or above with regards to controls and procedures within the Housing Facilities.
• May engage with 3rd party vendors to provide necessary services outside of the Housing and Residence Life Facilities sphere of ability.
• May coordinate project activities to ensure objectives and Housing Facilities quality controls are met.

Conoscenze

Customer service

Organizational skills

Communication

Professionalism

Decision making

Descrizione del lavoro

The University of North Florida seeks a candidate to assist in responding to student and family concerns for Housing and Residence Life Facilities. The role supports customer service functions, monitors conditions in residential spaces, buildings, and exteriors to ensure work completion and service goals are met.

The position reports to the Quality Control Coordinator and contributes to improving facilities’ customer service and overall housing operations on campus.