OPS Housing Quality Controls Assistant

unf; Jacksonville (FL); On-site; USD 17,000 - 32,000; Full time

Job summary

University of North Florida invites applications for a role within Housing & Residence Life Facilities. You will assist the team in responding to student and family concerns and support customer service goals across housing facilities and exteriors.

The position emphasizes independent judgment, strong communication, and effective coordination with internal staff and external vendors to ensure timely completion of work and high service levels.

Qualifications

• Must possess independent decision making and professional judgment.
• Strong organizational and communication skills.
• Ability to apply professionalism, understanding, and sensitivity to all students or family interactions.
• Requires strong customer service skills.
• Previous experience in University Housing and/or Facilities is preferred.

Responsibilities

• Assist with Housing and Residence Life Facilities concerns.
• Assist with routine assessments of Housing Areas regarding environmental conditions in living spaces.
• Monitor and review all work requests, including Preventative Maintenance, for completion.
• Observe existing issues affecting customer service and longevity.
• Provide feedback for improvements to controls and procedures within Housing Facilities.
• Coordinate with 3rd party vendors as needed to provide services outside core facilities.
• Coordinate project activities to meet objectives and quality controls.

Skills

Independent judgment

Organizational skills

Communication skills

Customer service

Job description

Department

Housing & Residence Life, Quality Assurance-OPS

Compensation

$20.00 Hourly

Job Functions

This position will assist with the response to student and family concerns for Housing and Residence Life Facilities. The position will report to the Quality Control Coordinator and will support the customer service functions for Housing and Residence Life Facilities. The position will assist in monitoring processes and conditions in residential spaces, Housing and Residence Life buildings, and Housing and Residence Life exteriors to ensure proper completion of work and customer service goals are met.

Job Duties

• Assists with Housing and Residence Life Facilities concerns.
• Assist with routine assessments of Housing Areas with regards to environmental conditions within the living spaces.
• Assists with ensuring all work requests, including Preventative Maintenance requests, are regularly monitored and reviewed for completion.
• Monitors existing issues within the Housing Facilities that affect customer service and perception, as well as longevity.
• Present options and/or provide feedback for improvement to the Quality Control Coordinator or above with regards to controls and procedures within the Housing Facilities.
• May engage with 3rd party vendors to provide necessary services outside of the Housing and Residence Life Facilities sphere of ability.
• May coordinate project activities to ensure objectives and Housing Facilities quality controls are met.

Departmental Requirements

• Must possess independent decision making and professional judgment, as well as a sense of urgency with regards to Customer Service matters.
• Must possess strong organizational and communication skills.
• Ability to apply professionalism, understanding, and sensitivity to all students or family interactions.
• Requires strong customer service skills.
• Previous experience in University Housing and/or Facilities is preferred.
• Previous experience in University Housing and/or Facilities is preferred.

Required Qualifications

Statement(s) of Understanding

This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.

The holder of this position is designated as a "Responsible Employee" pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University's Title IX Administrator or any divisional Title IX Coordinator

Equal Opportunity

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

Carnegie

UNF is a Carnegie Community Engaged Institution. This designation celebrates the University's collaboration with community partners from the local to the global level. It reflects UNF's mission to contribute to the public good and prepare educated, engaged citizens.