Housing Community Manager — Lead Leasing & Operations

Asset Living; Carrollton (TX); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

401K with employer matching

Paid sick days

Company holidays

Medical, dental, vision insurance

Job summary

Asset Living seeks a Community Manager to oversee all operations of a housing community on-site in Carrollton, TX. You will lead staff, manage leasing, budgets, and risk controls while ensuring compliance with safety and fair housing guidelines.

The role requires hands-on leadership, strong customer service, and the ability to drive occupancy and NOI, working closely with the regional team to maintain asset performance and resident satisfaction.

Qualifications

• High School Diploma or equivalent; Bachelor’s degree preferred or four year’s experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
• Ability to understand and perform all on-site software functions; basic computer skills required.
• Must have basic knowledge of Fair Housing Laws and OSHA requirements.

Responsibilities

• Regular/daily onsite attendance is required
• Use consistent techniques & company directives to screen, hire, train, coach, and develop on-site staff
• Ensure the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks
• Complete weekly/daily office & maintenance staff schedules and assignments
• Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR, and terminate appropriately when necessary
• Promote harmony and quality job performance of staff through support and effective leadership
• Ensure staff compliance and consistency with Company policies and procedures
• Achieve the highest possible net operating income through the implementation of effective cost control and revenue & leasing improvement; identify trends and recommend strategies and adjustments
• Develop yearly operating budgets/forecasts
• Monitor the timely receipt and reconciliation of deposits, rent collections, and charges to ensure they are submitted on a timely basis
• Monitor the timely receipt, reconciliation, and coding of all vendor invoices
• Ensure property closeout is completed on time and ownership financial reports are accurate
• Strategic Leasing Management
• Develop yearly marketing plan and utilize marketing strategies & systems
• Ensure staff leasing techniques are effective in obtaining closure, follow-up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction
• Develop and implement resident retention programs
• Effectively show, lease, and move in prospective residents
• Administrative & Maintenance Management
• Ensure all administrative & leasing reporting is accurate, complete, and submitted on a timely basis
• Will head emergency team for the property; ensure proper response and handling of all property emergencies with staff, residents, buildings, etc., within company guidelines to minimize liability.
• Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff.
• Maintain property appearance and ensure repairs are noted and completed on a timely basis
• Plan for and utilize property resources, equipment, and supplies economically
• Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (i.e., “walk” units to ensure make-ready and work orders are completed)

Skills

Staff supervision

Leasing

Budgeting

Customer service

Fair housing knowledge

Education

High School Diploma or Equivalent

Bachelor’s degree preferred

CAM/ARM preferred

Tools

Property management software

Job description

Asset Living seeks a Community Manager to oversee all operations of a housing community on-site in Carrollton, TX. You will lead staff, manage leasing, budgets, and risk controls while ensuring compliance with safety and fair housing guidelines.

The role requires hands-on leadership, strong customer service, and the ability to drive occupancy and NOI, working closely with the regional team to maintain asset performance and resident satisfaction.