Housekeeping Supervisor: Training, Inspections & Standards

Sonesta International Hotels Corporation; Cambridge (MA); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Health Savings Account with Company M"

401(k) Retirement Plan with Company M"

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Company-Paid Short-Term & Long-Term DI

Hospital Indemnity

Critical Illness Insurance

Accident Insurance

Job summary

Sonesta International Hotels Corporation in Cambridge, MA, is seeking a hands-on Housekeeping Supervisor to manage the operations of the hotel's housekeeping areas and ensure guest rooms and public spaces are clean and well maintained.

You’ll lead training for new staff, monitor room status with the front desk, communicate priorities to the housekeeping office, and oversee linen and supply inventories to control costs.

Responsibilities

• Direct involvement with training and development of new employees
• Monitor the status of room condition and availability, submitting prompt and accurate reports to the front desk and housekeeping office
• Communicate constantly with the housekeeping office to update room statuses or any other priorities
• Write maintenance requests and follow up to ensure that they have been completed
• React to guest complaints regarding service or equipment
• AM Supervisor to complete 15 detailed room inspections per day and input the inspection findings into Hot SOS.
• Complete one daily room inspection with housekeeper who cleaned the room that is being inspected and provide positive feedback as well as noting areas for improvement.
• PM supervisor to inspect hallways, corridors, service, and storage areas to insure standards are being followed.
• Inspection to be recorded in HotSOS.
• Establishes and maintains cost control system for linen and cleaning supplies inventories
• Oversees ordering, and receiving of such supplies
• Assure that all employees are properly groomed in uniform with name tag in place

Job description

Sonesta International Hotels Corporation in Cambridge, MA, is seeking a hands-on Housekeeping Supervisor to manage the operations of the hotel's housekeeping areas and ensure guest rooms and public spaces are clean and well maintained.

You’ll lead training for new staff, monitor room status with the front desk, communicate priorities to the housekeeping office, and oversee linen and supply inventories to control costs.