Housekeeping Supervisor — Lead Rooms & Training Excellence

Sonesta Hotels; Cambridge (MA); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company 0%

Paid Vacation and Sick Time

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Company Paid Disability Insurance

Hospital Indemnity

Employee Perks and Discounts

Job summary

Sonesta International Hotels in Cambridge, MA, is seeking a hands-on Housekeeping Operations Supervisor to ensure rooms, public spaces, and hotel areas meet quality standards and stay well maintained.

You will lead training for new staff, track room statuses, coordinate with the housekeeping office, handle maintenance requests, address guest concerns, and oversee daily and nightly inspections, inventories, and grooming compliance.

Responsibilities

• Direct involvement with training and development of new employees
• Monitor the status of room condition and availability, submitting prompt and accurate reports to the front desk and housekeeping office
• Communicate constantly with the housekeeping office to update room statuses or any other priorities
• Write maintenance requests and follow up to ensure that they have been completed
• React to guest complaints regarding service or equipment
• AM Supervisor to complete 15 detailed room inspections per day and input the inspection findings into Hot SOS.
• Complete one daily room inspection with housekeeper who cleaned the room that is being inspected and provide positive feedback as well as noting areas for improvement.
• PM supervisor to inspect hallways, corridors, service, and storage areas to insure standards are being followed. Inspection to be recorded in HotSOS.
• Establishes and maintains cost control system for linen and cleaning supplies inventories
• Oversees ordering, and receiving of such supplies
• Assure that all employees are properly groomed in uniform with name tag in place

Skills

Training & development

Communication

Guest service

Inspection & quality

Inventory management

Facilities coordination

Uniform/grooming compliance

Job description

Sonesta International Hotels in Cambridge, MA, is seeking a hands-on Housekeeping Operations Supervisor to ensure rooms, public spaces, and hotel areas meet quality standards and stay well maintained.

You will lead training for new staff, track room statuses, coordinate with the housekeeping office, handle maintenance requests, address guest concerns, and oversee daily and nightly inspections, inventories, and grooming compliance.