Housekeeping Supervisor: Lead Guestroom Team

Hyatt Hotels Corporation; Houston (TX); Presencial; USD 21.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision, 401K with公司匹配

Free room nights, Discounted and F&F/友

Free parking

Wellbeing initiatives including Headsp

Discounts at retailers

Descripción de la vacante

The Housekeeping Supervisor will lead daily housekeeping operations, organize duties, manage schedules, inspect guest rooms, and maintain operation checklists. You will train, coach, and develop team members, handle guest concerns, and ensure safety and sanitation standards.

Collaborate with Front Office and Engineering, lead shift briefings, and uphold service excellence to deliver exceptional guest experiences.

Formación

• High school diploma or GED.
• A genuine commitment to providing excellent service in a fast-paced environment.
• Strong verbal and written communication skills.
• Must be able to perform the essential physical functions of the position, with or without reasonable accommodation (e.g., lifting/pushing/pulling up to 50 pounds; standing and walking for extended periods; bending, reaching, and other physical movements as required).
• Flexible schedule, including availability for AM/PM shifts, weekends, and holidays.
• Bilingual in English and Spanish preferred.
• Two (2) years of related experience in the hospitality or service industry preferred.
• One (1) year of previous supervisory experience preferred.

Responsabilidades

• Supervise and direct Room Attendants, Housepersons, Public Area Attendants, and Housekeeping Inspectors to ensure departmental standards are consistently achieved.
• Conduct inspections of guest rooms, public areas, and back-of-house spaces to ensure compliance with hotel cleanliness, safety, and presentation standards.
• Assign and adjust daily workloads based on occupancy levels, arrivals, departures, stayovers, VIPs, and operational priorities.
• Monitor room status and coordinate with Front Office and Engineering to ensure timely room availability and prompt resolution of maintenance concerns.
• Train, coach, and develop team members through ongoing feedback, performance management, and hands-on support.
• Ensure service standards are maintained by identifying deficiencies, implementing corrective actions, and following up on improvement plans.
• Respond promptly and professionally to guest requests, concerns, and service recovery opportunities.
• Monitor employee productivity, attendance, and overall performance to maximize operational efficiency and accountability.
• Enforce company policies, safety procedures, sanitation guidelines, and OSHA standards.
• Support daily operations by assisting with room inspections, public area inspections, and housekeeping tasks as business needs require.
• Lead daily shift briefings and communicate operational priorities, occupancy levels, VIP arrivals, and service expectations.
• Collaborate with other hotel departments to ensure a seamless and exceptional guest experience.
• Perform other duties as assigned by the Director of Housekeeping.

Conocimientos

Strong verbal and written commu­nicati

Bilingual in English and Spanish

Educación

High school diploma or GED

Descripción del empleo

The Housekeeping Supervisor will lead daily housekeeping operations, organize duties, manage schedules, inspect guest rooms, and maintain operation checklists. You will train, coach, and develop team members, handle guest concerns, and ensure safety and sanitation standards.

Collaborate with Front Office and Engineering, lead shift briefings, and uphold service excellence to deliver exceptional guest experiences.