Housekeeping Supervisor: Lead Frontline Team & Standards

Great Wolf Lodge; Kansas City (KS); Presencial; USD 26.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Grow career

Great Perks

Learn & Earn

Well-being

Diversity & inclusion

Descripción de la vacante

Great Wolf Lodge is seeking a Housekeeping Supervisor to lead front-line staff, drive cleanliness standards, and ensure timely turnover of rooms. This role involves staffing, coaching, scheduling, and maintaining guest experience quality.

The ideal candidate has hospitality or housekeeping experience, strong people skills, and proficiency with Microsoft Office and hotel software. Flexible scheduling and team leadership are expected.

Formación

• High School diploma or equivalent experience.
• Minimum of 1 year experience in a Rooms Division supervisor or similar supervisor position.
• Prior hospitality or housekeeping experience or equivalent formal education.
• Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook; experience with HotSos or similar system.

Responsabilidades

• Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded.
• Ensures turnover of all vacant and clean rooms in a timely manner; verifies stayovers, reports early check outs, and communicates issues with front office.
• Provides coaching, encouragement, and recognition to pack members when necessary.
• Understands and champions Great Wolf policies and collaborates with Housekeeping leadership in performance management of the department.

Conocimientos

Interpersonal skills

Verbal communication

Customer service

Conflict resolution

Team building

Flexible schedule

Educación

Bachelor's degree

Herramientas

Microsoft Office

Excel

Word

Outlook

HotSos

Descripción del empleo

Great Wolf Lodge is seeking a Housekeeping Supervisor to lead front-line staff, drive cleanliness standards, and ensure timely turnover of rooms. This role involves staffing, coaching, scheduling, and maintaining guest experience quality.

The ideal candidate has hospitality or housekeeping experience, strong people skills, and proficiency with Microsoft Office and hotel software. Flexible scheduling and team leadership are expected.