Housekeeping Manager

Paradox; LaGrange (GA); On-site; USD 58,500 - 71,500; Full time

Benefits offered by this job

Cross-training

Scholarship fund

Discounted vacations

Flexible scheduling

Medical, Dental, and Vision insurance

401(k) with employer match

Paid vacation time off

Job summary

A leading hospitality company in LaGrange, Georgia is seeking a Housekeeping Manager to lead housekeeping operations. The ideal candidate will have at least 3 years of experience in hospitality and strong leadership and analytical skills. Responsibilities include mentoring staff, managing inventory, and ensuring guest satisfaction. This role offers a competitive salary and attractive benefits.

Qualifications

• Minimum 3 years of hospitality experience, with at least 2 years in a supervisory role.
• Housekeeping experience, preferably at a resort or large hotel.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Lead and mentor housekeeping staff to ensure cleanliness standards are met.
• Implement and manage inventory processes with Housekeeping Supervisors.
• Assist the Director in reviewing and planning related to NPS scores and guest comments.
• Communicate expectations aligned to Great Wolf values through inspections.

Skills

Leadership of diverse teams

Conflict resolution

Analytical skills

Team-building skills

Labor management scheduling

Education

High School diploma or equivalent

Job description

Housekeeping Manager - Paradox

Housekeeping Manager at Paradox is responsible for leading front‑line housekeeping operations, ensuring high standards of cleanliness and guest satisfaction, and driving efficiency and cost effectiveness across the department.

Benefits

• Grow Your Career: Cross‑training, scholarship fund, talent development programs at all levels.
• Great Perks: Discounted vacations, employee referral incentives, exclusive employee benefits.
• Learn While You Earn: Access to Great Wolf University for on‑the‑job, functional, and leadership training.
• Prioritize Your Well‑Being: Flexible scheduling, holistic wellness program, Employee Assistance Program, Employee Relief Fund.
• Celebrate Your Uniqueness: Inclusive team culture that recognizes and celebrates diversity.
• Medical, Dental, and Vision insurance
• Health savings account
• 401(k) with employer match
• Paid vacation time off
• Paid parental leave

Responsibilities

• Lead and mentor housekeeping staff to ensure cleanliness standards and operational efficiencies are met or exceeded.
• Implement and manage inventory processes with Housekeeping Supervisors.
• Drive, review, and ensure proper completion of the work order process.
• Assist the Director in reviewing and planning related to NPS scores and guest comments.
• Implement the Director's financial strategy to manage budget, labor, and operating expense forecasts.
• Ensure proper staffing/budgeting levels are maintained for Housekeeping Supervisors and all Pack Members.
• Train new Pack Members and provide ongoing development for current staff.
• Manage and drive training and development of supervisors.
• Communicate expectations and alignment to Great Wolf values through inspections and daily stand‑up meetings.
• Ensure timely completion of the performance appraisal process and identify key talent opportunities.
• Model Great Wolf guest service standards of excellence and handle guest requests professionally and promptly.
• Continuously elevate housekeeping guest service focus.
• Participate in the Manager On Duty Program.
• Address and resolve guest concerns to ensure satisfaction.
• Maintain daily, weekly, monthly, and annual safety and compliance standards.
• Coordinate with the Director of Engineering to meet fire chief and state fire inspector standards.
• Conduct and monitor Hazard Communications Programs twice yearly.
• Investigate, report, and record inappropriate behavior by staff, guests, or suspicious persons.

Required Qualifications & Skills

• High School diploma or equivalent.
• Minimum 3 years of hospitality experience, with at least 2 years in a supervisory role.
• Experience with labor management scheduling.
• Proven leadership of diverse teams.
• Strong analytical, planning, and change implementation abilities.
• Effective conflict resolution, coaching, development, and team‑building skills.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Housekeeping experience, preferably at a resort or large hotel.
• Charismatic leader who adapts style to motivate employees and overcome challenges.
• Inspires and motivates team members toward success beyond expectations.
• Demonstrates a thorough, analytical approach to task execution.

Physical Requirements

• Ability to lift 30 lbs.
• Ability to stand/walk for long periods.
• Ability to bend, stretch, and twist.
• Capable of tolerating exposure to cleaning chemicals.

Estimated Salary Range

$65,000 per year (annual base salary).

Other compensation may include annual bonuses, paid time off, and additional perks.

Application Instructions

We are hiring immediately and offer relocation packages. Click “Apply Now” or chat with a recruiter on the website to complete an application. A recruiter will contact you for the next step.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60‑1.4(a), 60‑300.5(a) and 60‑741.5(a). These regulations prohibit discrimination against qualified individuals based on veteran status, disability, race, color, religion, sex, sexual orientation, gender identity, national origin, and compensation inquiries. Covered prime contractors and subcontractors must take affirmative action to employ and advance all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.