Housekeeping Supervisor: Lead & Elevate Guest Rooms

Great Wolf Lodge; Gurnee (IL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401K with employer match

Paid vacation time off

Paid parental leave

Job summary

Great Wolf Lodge is seeking a Housekeeping Supervisor in Gurnee, IL. This role leads front-line staff to maintain high cleanliness standards and efficient operations, coordinating training and staffing across shifts.

You will coach team members, monitor room turnover, and partner with leadership to ensure guest satisfaction. Strong communication, organization, and hospitality experience are essential.

Qualifications

• High School diploma or equivalent experience.
• Experience in a Rooms Division supervisor or similar role preferred.
• Hospitality or housekeeping experience or equivalent education.

Responsibilities

• Leads and mentors housekeeping staff daily to ensure cleanliness and efficiency.
• Ensures timely turnover of rooms and communicates issues with front office.
• Provides coaching and recognition to team members as needed.
• Collaborates with housekeeping leadership on performance management.
• Schedules staff and forecasts labor requirements.

Skills

MS Office

Excel

Verbal communication

Customer service

Conflict resolution

Team building

Bilingual

Education

High School diploma

Bachelor's degree

Tools

HotSos

Opera

Outlook

Job description

Great Wolf Lodge is seeking a Housekeeping Supervisor in Gurnee, IL. This role leads front-line staff to maintain high cleanliness standards and efficient operations, coordinating training and staffing across shifts.

You will coach team members, monitor room turnover, and partner with leadership to ensure guest satisfaction. Strong communication, organization, and hospitality experience are essential.