Housekeeping & Rooms Logistics Coordinator

Performance Hospitality; Fort Lauderdale (FL); Sur place; USD 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Competitive Salary

Performance Bonuses

Health Benefits

401(k) plan with company match

PTO: vacation, sick leave, holidays

Professional Development

Employee Discounts

Wellness Programs

Flexible Scheduling

Résumé du poste

PHM (Performance Hospitality Management) Fort Lauderdale is seeking a Housekeeping Coordinator to act as the central logistics hub for the department. You’ll manage room boards, phone/radio communications, and real-time room status, ensuring guest requests are logged and fulfilled promptly.

Responsibilities include updating PMS/CMMS systems, coordinating with Engineering for access and Do Not Move rooms, and maintaining inventory and documentation for audits and safety reviews.

Qualifications

• 1-2+ years housekeeping, front office, or administrative coordination experience (hotel/resort preferred).
• Proficient with PMS (Opera/Cloud PMS) and CMMS (HotSOS/Quore); strong Excel/Google Sheets and email/calendar skills.
• Excellent organization, multitasking, and follow-through; clear phone/radio etiquette.
• Detail-oriented with accurate data entry and documentation; bilingual a plus.

Responsabilités

• Create/adjust daily room boards by occupancy, VIPs, stayovers/turns, and early arrivals.
• Update PMS room status (clean/dirty/inspected/OOO/OOI) and reconcile discrepancies with Front Office.
• Answer phones and radios; log, assign, and follow up on guest requests (amenities, cribs, rollaways, deliveries) and service recovery items.
• Track response/closure times and communicate priorities to supervisors.
• Enter and follow up on maintenance tickets in CMMS; verify completion before releasing rooms.
• Coordinate access with Engineering and verify "Do Not Move" rooms.
• Maintain pars and reorder points for linens, amenities, chemicals, and uniforms; stage daily pulls.
• Track linen flows and liaise with on-site or outsourced laundry vendors.
• Keep logs: lost & found, keys, DNDs/refusals, vendor/service logs, schedules.
• Produce daily/weekly dashboards (productivity/credits, re-clean rate, OOO impact, guest request SLAs).
• Assist with timekeeping, PTO requests, new-hire onboarding checklists, training records, policy acknowledgments.
• Prepare inspection packets and audit binders for brand/QA and safety reviews.
• Uphold OSHA, SDS/chemical handling, PPE, key-control, privacy/DND, and Lost & Found policies; elevate incidents promptly.
• Serve as primary liaison with Front Office/Rooms Controller for early arrivals/VIPs and with Banquets/Events for turn timelines.

Connaissances

Excellent organization

Multitasking

Clear phone etiquette

Data entry accuracy

Formation

High School diploma

Outils

Opera/Cloud PMS

HotSOS

Quore

Description du poste

PHM (Performance Hospitality Management) Fort Lauderdale is seeking a Housekeeping Coordinator to act as the central logistics hub for the department. You’ll manage room boards, phone/radio communications, and real-time room status, ensuring guest requests are logged and fulfilled promptly.

Responsibilities include updating PMS/CMMS systems, coordinating with Engineering for access and Do Not Move rooms, and maintaining inventory and documentation for audits and safety reviews.