Housekeeping Coordinator

Performance Hospitality; Fort Lauderdale (FL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive Salary

Performance Bonuses

Health Benefits

401(k) plan with company match

PTO: vacation, sick leave, holidays

Professional Development

Employee Discounts

Wellness Programs

Flexible Scheduling

Job summary

PHM (Performance Hospitality Management) Fort Lauderdale is seeking a Housekeeping Coordinator to act as the central logistics hub for the department. You’ll manage room boards, phone/radio communications, and real-time room status, ensuring guest requests are logged and fulfilled promptly.

Responsibilities include updating PMS/CMMS systems, coordinating with Engineering for access and Do Not Move rooms, and maintaining inventory and documentation for audits and safety reviews.

Qualifications

• 1-2+ years housekeeping, front office, or administrative coordination experience (hotel/resort preferred).
• Proficient with PMS (Opera/Cloud PMS) and CMMS (HotSOS/Quore); strong Excel/Google Sheets and email/calendar skills.
• Excellent organization, multitasking, and follow-through; clear phone/radio etiquette.
• Detail-oriented with accurate data entry and documentation; bilingual a plus.

Responsibilities

• Create/adjust daily room boards by occupancy, VIPs, stayovers/turns, and early arrivals.
• Update PMS room status (clean/dirty/inspected/OOO/OOI) and reconcile discrepancies with Front Office.
• Answer phones and radios; log, assign, and follow up on guest requests (amenities, cribs, rollaways, deliveries) and service recovery items.
• Track response/closure times and communicate priorities to supervisors.
• Enter and follow up on maintenance tickets in CMMS; verify completion before releasing rooms.
• Coordinate access with Engineering and verify "Do Not Move" rooms.
• Maintain pars and reorder points for linens, amenities, chemicals, and uniforms; stage daily pulls.
• Track linen flows and liaise with on-site or outsourced laundry vendors.
• Keep logs: lost & found, keys, DNDs/refusals, vendor/service logs, schedules.
• Produce daily/weekly dashboards (productivity/credits, re-clean rate, OOO impact, guest request SLAs).
• Assist with timekeeping, PTO requests, new-hire onboarding checklists, training records, policy acknowledgments.
• Prepare inspection packets and audit binders for brand/QA and safety reviews.
• Uphold OSHA, SDS/chemical handling, PPE, key-control, privacy/DND, and Lost & Found policies; elevate incidents promptly.
• Serve as primary liaison with Front Office/Rooms Controller for early arrivals/VIPs and with Banquets/Events for turn timelines.

Skills

Excellent organization

Multitasking

Clear phone etiquette

Data entry accuracy

Education

High School diploma

Tools

Opera/Cloud PMS

HotSOS

Quore

Job description

Job Details: Job Location: B Ocean Resort - Fort Lauderdale, FL 33316, Position Type: Full Time, Education Level: High School, Salary Range: $17.88 - $17.88 Hourly, Travel Percentage: None, Job Shift: Any, Job Category: Hospitality - Hotel,

The Housekeeping Coordinator is the communication and logistics hub for the department. You’ll build and adjust room boards, manage radios/phones, update room status in real time, track guest requests, and keep inventory, logs, and work orders organized so rooms return to service quickly and to standard.

Key Responsibilities

Boards & Room Status

• Create/adjust daily room boards by occupancy, VIPs, stayovers/turns, and early arrivals.
• Update PMS room status (clean/dirty/inspected/OOO/OOI) and reconcile discrepancies with Front Office.

Dispatch & Guest Requests

• Answer phones/radios; log, assign, and follow up on guest requests (amenities, cribs, rollaways, deliveries) and service recovery items.
• Track response/closure times and communicate priorities to supervisors.

Work Orders & Coordination

• Enter and follow up on maintenance tickets in CMMS (e.g., HotSOS/Quore); verify completion before releasing rooms.
• Coordinate access with Engineering and verify "Do Not Move" rooms.

Inventory, Linen & Outsource Partners

• Maintain pars and reorder points for linens, amenities, chemicals, and uniforms; stage daily pulls.
• Track linen flows (soiled/clean/rejects/rag-outs) and liaise with on-site or outsourced laundry vendors.

Records & Reporting

• Keep accurate logs: lost & found, keys, DNDs/refusals, vendor/service logs, deep-clean/PM schedules, safety checklists.
• Produce daily/weekly dashboards (productivity/credits, re-clean rate, OOO impact, guest request SLAs).

Scheduling & Admin Support

• Assist with timekeeping, PTO requests, new-hire onboarding checklists, training records, and policy acknowledgments.
• Prepare inspection packets and audit binders for brand/QA and safety reviews.

Compliance & Safety

• Uphold OSHA, SDS/chemical handling, PPE, key-control, privacy/DND, and Lost & Found policies; elevate incidents promptly.

Cross-Department Communication

• Serve as primary liaison with Front Office/Rooms Controller for early arrivals/VIPs and with Banquets/Events for turn timelines.

Benefits We Offer

• Competitive Salary: A comprehensive and competitive compensation package.
• Performance Bonuses: Based on company and individual performance.
• Health Benefits: Full medical, dental, and vision coverage.
• Retirement Savings: 401(k) plan with company match to help secure your financial future.
• Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays to promote work-life balance.
• Professional Development: Opportunities for career advancement, mentorship, and ongoing learning.
• Employee Discounts: Discounts on hotel stays and services across PHM properties.
• Wellness Programs: Access to health and wellness initiatives to support a balanced lifestyle.
• Flexible Work Environment: Options for flexible scheduling and work arrangements to promote work-life balance.

Performance Hospitality Management (PHM) is an Equal Opportunity Employer (EEO)

PHM is committed to diversity, equity, and inclusion in the workplace. We provide equal employment opportunities to all qualified individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or age. We embrace diversity and are committed to creating an inclusive environment for all employees.

Qualifications

• 1-2+ years housekeeping, front office, or administrative coordination experience (hotel/resort preferred).
• Proficient with PMS (e.g., Opera/Cloud PMS) and CMMS (HotSOS/Quore); strong Excel/Google Sheets and email/calendar skills.
• Excellent organization, multitasking, and follow-through; clear phone/radio etiquette.
• Detail-oriented with accurate data entry and documentation; bilingual a plus.
• Comfortable enforcing standards and supporting service recovery professionally.

Physical Requirements

• Primarily desk/computer/phone-based with frequent property walks.
• Lift/push/pull up to 25-30 lbs occasionally (amenities, linens, supplies); climb stairs as needed.