Housekeeping Operations Coordinator

B Hotels & Resorts; Fort Lauderdale (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Health benefits

Job summary

Performance Hospitality Management is seeking a Housekeeping Coordinator in Fort Lauderdale to act as the hub for room status, guest requests, and maintenance coordination. You will manage daily boards, update PMS/CMMS, and ensure timely service recovery while coordinating with Front Office, Engineering, and Banquets.

Ideal candidates bring 1–2+ years in hotel coordination, strong Excel/Sheets skills, and excellent organization.

Qualifications

• 1–2+ years housekeeping, front office, or administrative coordination experience (hotel/resort preferred).
• Proficient with PMS (Opera/Cloud) and CMMS (HotSOS/Quore); strong Excel/Google Sheets and email/calendar skills.
• Excellent organization, multitasking, and follow-through; clear phone/radio etiquette.
• Detail-oriented with accurate data entry and documentation; bilingual a plus.

Responsibilities

• Create/adjust daily room boards by occupancy, VIPs, stayovers/turns, and early arrivals.
• Update PMS room status (clean/dirty/inspected/OOO/OOI) and reconcile discrepancies with Front Office.
• Answer phones/radios; log, assign, and follow up on guest requests and service recovery items.
• Enter and follow up on maintenance tickets in CMMS (HotSOS/Quore); verify completion before releasing rooms.
• Maintain pars and reorder points for linens, amenities, chemicals, and uniforms; liaise with laundry vendors.
• Produce daily/weekly dashboards (productivity/credits, re-clean rate, OOO impact, guest request SLAs).
• Assist with timekeeping, PTO requests, onboarding checklists, training records, policy acknowledgments.
• Uphold OSHA, SDS/chemical handling, PPE, key-control, privacy/DND; escalate incidents promptly.
• Serve as liaison with Front Office/Rooms Controller and Banquets/Events for timelines.

Skills

PMS proficiency

CMMS proficiency

Excel

Google Sheets

Phone/radio etiquette

Bilingual a plus

Tools

Opera/Cloud PMS

HotSOS

Quore

Job description

Performance Hospitality Management is seeking a Housekeeping Coordinator in Fort Lauderdale to act as the hub for room status, guest requests, and maintenance coordination. You will manage daily boards, update PMS/CMMS, and ensure timely service recovery while coordinating with Front Office, Engineering, and Banquets.

Ideal candidates bring 1–2+ years in hotel coordination, strong Excel/Sheets skills, and excellent organization.