Housekeeping Operations Supervisor

Vistana California Management, Inc.; Palm Desert (CA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Free On-Site Parking

Discounted meals

Department celebrations

Associate Appreciation Week

Monthly associate recognition and wage

Coat, uniform and shoe stipend

Monthly phone stipend

Job summary

Marriott Vacations Worldwide is seeking a Housekeeping Supervisor in Palm Desert, CA to oversee the housekeeping team and ensure high owner/guest satisfaction. You will inspect villas, rooms, and public areas after cleaning, run occupancy reports, and coordinate with Engineering, Front Office, and Laundry to resolve issues.

You will also assist management with hiring, training, scheduling, and coaching staff, while maintaining safety and professional appearance standards across shifts, including

Qualifications

• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
• Ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Responsibilities

• Supervise the Housekeeping staff to ensure owner/guest satisfaction.
• Inspect villas/rooms, public areas, pool, etc. after cleaning to ensure quality standards.
• Run occupied villa/room reports, verify status, prioritize cleaning, and update status of departing rooms.
• Act as liaison to coordinate Housekeeping, Engineering, Front Office, and Laundry.
• Document and resolve issues with discrepant rooms with Front Desk.
• Prepare, distribute, and communicate changes in assignment sheets/work boards.
• Communicate issues to next shift.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees.

Skills

Customer service

Communication

Teamwork

Professional appearance

Job description

Hourly Rate: $25.60

JOB SUMMARY

Supervise the Housekeeping staff to ensure excellent owner/guest satisfaction. Inspect owner/guest villas/rooms, public areas, pool, etc. after being cleaned by housekeeping staff to ensure quality standards. Run occupied villa/room reports, verify status, determine discrepant rooms, prioritize villa/room cleaning, and update status of departing owner/guest rooms. Assist Housekeeping management in supervising daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in assignment sheets/work boards. Communicate issues to next shift. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.

CORE WORK ACTIVITIES

• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
• Ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Perform other duties as requested.
• Attention to customer service with a professional and pleasant personality.
• Available to work a flexible schedule including evenings, weekends, and holidays.

SITE PERKS

• Free On-Site Parking
• Discounted meals
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs
• Company branded winter coat, uniforms and work shoe stipend provided
• Monthly phone stipend

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled. Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you.

• 20,000+ Associates worldwide
• Vacation Ownership
• 7 Iconic Brands
• Approximately 120 Vacation Ownership Resorts
• 700,000+ Owner families
• 90%+ Guest satisfaction score
• Exchange & Third-Party Management
• More than 3,200 affiliated resorts in over 90 countries and territories
• Approximately 1.6 million exchange network members