Housekeeper II

Hotel Management Services LLC; Honolulu (HI); On-site; USD 34,000 - 43,000; Full time

Job summary

Marriott Vacations Worldwide in Honolulu, Hawaii is seeking a housekeeping associate to maintain guest rooms and public spaces with an Aloha Spirit. You will ensure cleanliness, respond to guest needs, and help keep public areas and rooms in prime condition.

Responsibilities include handling linen, reporting issues, and assisting with safety and security of guests and belongings. This is a casual, hourly role with a strong guest-service focus.

Qualifications

• Oral and written communication skills.
• Ability to communicate effectively with Management.
• Excellent organization skills.
• Ability to work well under deadline pressure.

Responsibilities

• Maintain assigned public areas and hotel spaces to Marriott Vacations Worldwide standards.
• Report maintenance deficiencies as needed.
• Assist with linen distribution and inventory control.

Skills

Communication

Management communication

Organization

Deadline pressure

Job description

Hourly Rate: $25.02 Wage Rate: $25.02 - $31.28 Job Status: Casual (0-19 / hours per week)

General Responsibilities

• Ensure Guests are treated with an Aloha Spirit, accurately, and efficiently.


• Provide guests with service that anticipates their needs.


• Responsible for maintaining standards of hotel cleanliness set by the Executive Housekeeper.


• Help maintain smooth transfer of clean rooms and promote the cleanliness of public space.

Specific Duties

• Maintain assigned public areas and other offices as required while meeting Hotel's standards of cleanliness.


• Reporting any maintenance deficiencies.


• Collection, distribution, restocking and receiving of linen and terry items.


• Removing soiled linen.


• Trash disposal from carts and other assigned areas.


• Handling of guest requests or complaints.


• Maintain guest confidence, privacy, and security of guests, guest rooms and their belongings.


• Deep clean all assigned rooms and bathrooms (e.g. carpet cleaning, carpet extraction, shampooing, tile stripping, tile scrubbing).


• Replaces all amenities and linens according to hotel standards.


• Keeps carts and linen closets clean and orderly.


• Reports irregularities or suspicious circumstances on the guest floors.


• Notifies Manager of discrepancies such as vacant rooms, etc.


• Turns in lost and found items as per department standard.


• Uses equipment and supplies in an appropriate and professional manner.


• Replaces light bulbs according to hotel standards.


• Completes special cleaning projects; e.g., special cleaning tasks Greets guests in a friendly and courteous manner.


• Satisfies guest requests for information and service.


• Reports items of great value left unsecured in hallways and guest rooms.


• Maintain guest confidence, privacy, and security of guests, guest rooms and their belongings.


• Clean guest room windows and balcony to hotel standards.


• Assist with moving furniture and heavy equipment as necessary.


• Performs additional duties and responsibilities as assigned.

PHYSICAL REQUIREMENTS

Frequency Key: Rare, Occasional, Frequent or Constant. For lifting enter estimated lbs. at 10, or 35, + Physical Activity Frequency Sitting Occasional Walking, climbing stairs Constant Crouching/Bending/Stooping Frequent Reaching Frequent Grasping Constant Pushing/Pulling Constant Near Vision Constant Far Vision Frequent Hearing Constant Talking Constant Lifting/Carrying (5 lbs.) Occasional up to 50+ lbs.

SAFETY REQUIREMENTS

OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

• Oral and written communication skills


• Ability to communicate effectively with Management.


• Excellent organization skills.


• Ability to work well under deadline pressure.

QUALIFICATION STANDARDS

• EXPERIENCE: Adaptable experience with travel industry reservation systems and hotel property management systems.


• LICENSES OR CERTIFICATES: None required.


• GROOMING: All team members must maintain a neat, clean and well-groomed appearance (specific standards available).


• OTHER: None required.


• NOTICE: Standing, bending, stooping, and lifting weights up to and including 5 lbs. may be required. The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Company Culture & Values

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled. Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality - and exceptional longevity - of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you.

20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members