Housekeeping Operations Lead – Guest Experience

MasterCorp, Inc.; Sedona (AZ); On-site; USD 60,000 - 72,000; Full time

Job summary

MasterCorp, Inc. is seeking an Assistant Executive Housekeeper to lead site housekeeping operations, ensuring quality, timeliness, and budget goals are met. You will supervise housekeepers, work with the site leadership, and drive a constructive, inclusive team culture.

The role requires at least two years of related experience, a high school diploma, and strong English communication. A bachelor’s degree is preferred, with travel minimal.

Qualifications

• High School Diploma or equivalent combination of education and experience.
• Bachelor’s Degree preferred.
• Two years of experience directly related to the job with progressive responsibility.
• A proven track record of driving strong performance and key field operations metrics.
• Language Skills: Effective written and verbal English communication, bi-lingual Spanish a plus.
• Computer Skills: Working knowledge of Microsoft Outlook, Word, PowerPoint, and Excel.

Responsibilities

• Create and post schedules by 5:00 PM every Thursday; assigns daily tasks and assigns work to housekeepers, housepersons, and supervisors.
• Adjust work of employees based on needs, callouts, etc.
• Monitor daily work hours to ensure compliance with budgeted hours.
• Follow directives of site leader in his/her absence.
• Exemplify a sense of urgency with entire team to ensure all units get turned on time.
• Inspect rooms and common areas to ensure cleanliness standards.
• Retrieve housekeepers to address any areas that need to be re-cleaned.
• Conduct weekly report cards for housekeeping staff and MSI reports of Supervisors.
• Contribute to establishing a welcoming culture of engagement and inclusion.
• Provide timely response to associate concerns by addressing them directly or referring them to others who can assist.
• Provide ongoing performance feedback to Housekeepers, Housemen, and Supervisors.
• Consistently enforce established policies and procedures.
• Coach housekeepers to reach productivity standards.
• Assist in performance management of team members including coaching and counseling team members.
• Recommend discipline and termination of staff when necessary.
• Conduct performance reviews.
• Set recurring schedule for MasterTalk and STS in accordance with established SOPs; enthusiastically facilitates sessions engaging with staff at all levels.
• Conduct weekly training meetings with supervisors and monthly meetings with all staff.
• Finalize the day in the Mastermind system.
• Interview, select, and onboard new team members.
• Perform new hire orientations for new team members; ensures 7-Steps to Clean training is effectively delivered within established guidelines.
• Build a positive rapport with the resort management team and attends resort meetings.
• Manage inventory, conducting weekly inventory counts and orders replenishments.
• Report unit maintenance issues.
• Maintain vehicle maintenance logs.
• Assist in solving guest complaints promptly.
• Conduct safety meetings and ensures staff follows day-to-day safety rules and procedures.
• Handle workers compensation issues and reporting.
• Work irregular hours.
• MasterMind Mobile must be used to update room status updates for all Housekeepers and Supervisors.
• Other duties as assigned.

Skills

English communication

Bi-lingual Spanish (a plus)

Education

High School Diploma

Bachelor’s Degree preferred

Tools

Microsoft Outlook

Microsoft Word

PowerPoint

Excel

Job description

MasterCorp, Inc. is seeking an Assistant Executive Housekeeper to lead site housekeeping operations, ensuring quality, timeliness, and budget goals are met. You will supervise housekeepers, work with the site leadership, and drive a constructive, inclusive team culture.

The role requires at least two years of related experience, a high school diploma, and strong English communication. A bachelor’s degree is preferred, with travel minimal.