Housekeeping Floor Supervisor - Guest Experience Leader

ZMC Hotels; Tupelo (MS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid time off

401(k) plan

Employee discounts

Bonuses

DailyPay

Career advancement

Job summary

ZMC Hotels is seeking a Floor Supervisor to oversee daily housekeeping operations, inspect rooms and public areas, and ensure adherence to hotel standards. The role supports the Executive Housekeeper in supervising staff, maintaining quality, and delivering timely readiness of guest rooms for occupancy.

The Floor Supervisor will lead by example, provide coaching, and focus on exceptional guest service to ensure a comfortable and enjoyable experience for all guests across our Tupelo properties.

Qualifications

• Previous hotel housekeeping supervisory experience is preferred.
• Strong organizational and attention-to-detail skills are required.
• Excellent communication and guest service abilities are essential.

Responsibilities

• Oversee daily housekeeping operations and inspect guest rooms, corridors, and public areas for cleanliness and adherence to standards.
• Assist the Executive Housekeeper with supervising housekeeping associates and coordinating tasks.
• Coach, train, and provide guidance to staff to ensure quality and efficiency.
• Monitor room status, inventory, and bathroom/linen supplies to meet hotel standards.
• Report maintenance issues and safety concerns to management promptly.
• Maintain confidentiality of hotel operations and guest information.

Skills

Organizational skills

Leadership

Communication

Guest service

Independence

Safety practices

Flexibility

Job description

ZMC Hotels is seeking a Floor Supervisor to oversee daily housekeeping operations, inspect rooms and public areas, and ensure adherence to hotel standards. The role supports the Executive Housekeeper in supervising staff, maintaining quality, and delivering timely readiness of guest rooms for occupancy.

The Floor Supervisor will lead by example, provide coaching, and focus on exceptional guest service to ensure a comfortable and enjoyable experience for all guests across our Tupelo properties.