Housekeeping Supervisor: Lead Rooms & Guest Experience

TMC Group LLC; Nashville (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

TMC Hospitality in Nashville is seeking a Housekeeping Supervisor to assist the Operations/Rooms Manager in maintaining property cleanliness and guest-ready rooms. You will oversee housekeeping staff, respond to guest requests, coordinate vendor projects, and uphold QA programs.

This role requires strong organizational skills, the ability to work under pressure, and excellent communication to ensure exceptional guest experiences.

Qualifications

• Previous housekeeping experience in the hospitality industry.
• The ability to stand for extended periods of time.
• Excellent organizational and time management skills.
• Must exhibit good judgment while performing under pressure.
• Must be dedicated to our goal of providing superior guest experiences.
• Must be computer literate in general computer usage.

Responsibilities

• Inspect, plan and ensure materials, workspaces and equipment are ready for service.
• Assign housekeeping tasks to staff and inspect work to meet standards.
• Investigate and address complaints regarding housekeeping service.
• Provide training to the housekeeping staff.
• Inventory supplies and order as needed.
• Ensure all areas are clean with a maintenance schedule.
• Communicate effectively with guests and provide exceptional service.
• Supervise staff with coaching and performance feedback.
• Coordinate linen deliveries and supply levels on property.
• Maintain knowledge of hotel features/services and engage with guests.
• Inspect guest rooms and public areas daily.
• Work with maintenance to place rooms out of order with approval.
• Assist guests with reports of lost/stolen articles.
• Foster a cooperative climate to maximize morale.
• Complete work orders for maintenance and escalate as needed.
• Review status of projects and daily assignments.
• Comply with department policies and standards.
• Resolve guest complaints and monitor cleanliness.
• Enforce opening/closing duties and supervise the shift.

Skills

Housekeeping experience

Stand for long periods

Organization

Decision making under pressure

Guest focus

Computer literacy

Job description

TMC Hospitality in Nashville is seeking a Housekeeping Supervisor to assist the Operations/Rooms Manager in maintaining property cleanliness and guest-ready rooms. You will oversee housekeeping staff, respond to guest requests, coordinate vendor projects, and uphold QA programs.

This role requires strong organizational skills, the ability to work under pressure, and excellent communication to ensure exceptional guest experiences.