Housekeeping Supervisor | Guest Experience Leader

TMC Hospitality; Nashville (TN); Vor Ort; USD 38.000 - 52.000; Vollzeit

Zusammenfassung

TMC Hospitality is seeking a Housekeeping Supervisor to support the Operations/Rooms Manager in maintaining property condition and the overall guest experience. You will oversee housekeeping staff, respond to guest requests, and coordinate with engineering and vendors to ensure timely, quality service.

Responsibilities include training staff, enforcing cleanliness standards, managing supplies, and addressing guest concerns while fostering a cooperative work environment to maximize productivity

Qualifikationen

• Previous housekeeping experience in the hospitality industry.
• The ability to stand for extended periods of time.
• Excellent organizational and time management skills.
• Must exhibit good judgment while performing under pressure.
• Must be dedicated to our goal of providing superior guest experiences.
• Must be computer literate in general computer usage.

Aufgaben

• Inspect and plan readiness of materials, spaces and equipment for service.
• Assign tasks to housekeeping staff and ensure cleanliness standards are met.
• Investigate and address guest complaints regarding housekeeping.
• Provide training to housekeeping staff.
• Coordinate with linen company and suppliers to ensure timely delivery of supplies.
• Maintain cleanliness of public areas and daily scheduling.
• Supervise staff, communicate openly, and provide coaching and feedback.
• Collaborate with Engineering for timely repairs and out-of-order room handling.
• Review project status and daily tasks with incoming staff.
• Ensure compliance with department policies and standards.
• Resolve guest complaints to maximize satisfaction.

Kenntnisse

Stand for long periods

Organizational skills

Time management

Judgment under pressure

Computer literate

Jobbeschreibung

TMC Hospitality is seeking a Housekeeping Supervisor to support the Operations/Rooms Manager in maintaining property condition and the overall guest experience. You will oversee housekeeping staff, respond to guest requests, and coordinate with engineering and vendors to ensure timely, quality service.

Responsibilities include training staff, enforcing cleanliness standards, managing supplies, and addressing guest concerns while fostering a cooperative work environment to maximize productivity