Guest Experience Lead - Housekeeping Supervisor

TMC Group; Nashville (TN); On-site; USD 32,000 - 45,000; Full time

Job summary

TMC Hospitality in Nashville is seeking a Housekeeping Supervisor to assist the Operations/Rooms Manager with property condition, oversee housekeeping staff, respond to guest requests, coordinate vendor projects, and drive overall aesthetics.

You will implement quality assurance, coach staff, assign tasks, collaborate with engineering for repairs, and maintain inventories and schedules to ensure top cleanliness and guest satisfaction.

Qualifications

• Previous housekeeping experience in the hospitality industry.
• The ability to stand for extended periods of time.
• Excellent organizational and time management skills.
• Must exhibit good judgment while performing under pressure.
• Must be dedicated to our goal of providing superior guest experiences.
• Must be computer literate in general computer usage.

Responsibilities

• Inspect and ensure readiness of materials, workspaces and equipment for service.
• Assign tasks to housekeeping staff and check quality of work.
• Investigate and address complaints regarding housekeeping service.
• Provide training to housekeeping staff.
• Manage supplies and equipment inventory; order as needed.
• Maintain clean public areas and establish cleaning schedules.
• Communicate effectively with guests to provide exceptional service.
• Supervise staff with clear communication and performance feedback.
• Coordinate with linen supplier to ensure timely deliveries and adequate stock.
• Know hotel features, services, events, and engage with guests accordingly.
• Inspect guest rooms and public areas daily for cleanliness and readiness.
• Work with maintenance to address repairs and place rooms out of order with approval.
• Complete work orders for maintenance; escalate urgent repairs.

Skills

Housekeeping experience

Stand for long periods

Organizational skills

Time management

Decision making under pressure

Computer literacy

Job description

TMC Hospitality in Nashville is seeking a Housekeeping Supervisor to assist the Operations/Rooms Manager with property condition, oversee housekeeping staff, respond to guest requests, coordinate vendor projects, and drive overall aesthetics.

You will implement quality assurance, coach staff, assign tasks, collaborate with engineering for repairs, and maintain inventories and schedules to ensure top cleanliness and guest satisfaction.