Hotel Housekeeping Floor Lead

ZMC Hotels, LLC; Tupelo (MS); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical and dental insurance

Paid time off

401(k)

Employee discounts

DailyPay

Bonuses

Career growth opportunities

Job summary

ZMC Hotels, LLC in Tupelo, MS is seeking a Floor Supervisor to oversee daily housekeeping operations, inspect guest rooms and public areas, and ensure cleanliness and compliance with hotel standards.

You will assist the Executive Housekeeper, lead housekeeping associates, provide coaching, and deliver exceptional guest service to ensure a comfortable stay for all guests. This role requires strong leadership, organization, and a focus on safety and quality in a fast-paced hotel environment.

Qualifications

• Previous hotel housekeeping experience required.
• Supervisory or lead experience preferred.
• Proven ability to coach and mentor staff.

Responsibilities

• Oversee daily housekeeping operations and coordinate activities.
• Inspect guest rooms, corridors, public areas for cleanliness and compliance.
• Coach and train housekeeping staff to improve quality and efficiency.
• Assign daily tasks and monitor timely completion.
• Verify bed linens, towels, and bathroom supplies meet standards.
• Report maintenance concerns to the Executive Housekeeper.
• Monitor checkout rooms and prep for arriving guests.
• Update room statuses in the property management system.
• Assist with cleaning when needed to support operations.
• Maintain cleanliness and inventory in storage areas.
• Monitor supplies and departmental needs.
• Foster teamwork, professionalism, and clear communication.
• Ensure safety procedures are followed, including chemical handling.
• Address guest requests promptly and professionally.
• Communicate staffing and performance concerns to leadership.
• Maintain confidentiality of company operations and guest information.

Skills

Leadership

Communication

Organizational skills

Guest service

Multitasking

Safety procedures

Job description

ZMC Hotels, LLC in Tupelo, MS is seeking a Floor Supervisor to oversee daily housekeeping operations, inspect guest rooms and public areas, and ensure cleanliness and compliance with hotel standards.

You will assist the Executive Housekeeper, lead housekeeping associates, provide coaching, and deliver exceptional guest service to ensure a comfortable stay for all guests. This role requires strong leadership, organization, and a focus on safety and quality in a fast-paced hotel environment.