Housekeeping Operations & Guest Experience Manager

Fairmont San Francisco; San Francisco (CA); Sur place; USD 70 000 - 100 000; Plein temps

Résumé du poste

Fairmont San Francisco is seeking an experienced Housekeeping Manager reporting to the Director of Housekeeping. You will lead daily housekeeping operations, ensuring top-tier service and cleanliness, while maintaining brand standards and safety compliance.

You will train staff, oversee recruitment and development, and work cross-functionally with Front Office and Engineering to resolve guest concerns and improve service quality.

Qualifications

• 1–2 years leadership experience in large Housekeeping or Rooms Division is preferred.
• Computer literate in Microsoft Windows applications preferred.
• University/College degree in a related discipline is an asset.
• Excellent communication and organizational skills are required.
• Strong interpersonal and problem-solving abilities are important.
• Highly responsible and reliable.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Responsabilités

• Consistently deliver professional, friendly, and engaging service to guests and colleagues.
• Lead and manage daily housekeeping operations, ensuring service and cleanliness standards.
• Supervise, inspect, and follow up on guest rooms, public areas, and back-of-house spaces for cleanliness and quality.
• Implement and maintain quality control processes with daily inspections and audits.
• Address guest concerns related to housekeeping and coordinate with departments for resolution.
• Conduct departmental meetings and line-ups to communicate priorities and standards.
• Train and develop team members on cleaning procedures, equipment use, safety, and brand expectations.
• Oversee recruitment, onboarding, training, and development of housekeeping staff with People & Culture.

Connaissances

Leadership experience

Guest service

Communication

Organizational skills

Interpersonal skills

Problem-solving

Teamwork

Calm under pressure

Formation

University/College degree

Outils

Microsoft Windows

Description du poste

Fairmont San Francisco is seeking an experienced Housekeeping Manager reporting to the Director of Housekeeping. You will lead daily housekeeping operations, ensuring top-tier service and cleanliness, while maintaining brand standards and safety compliance.

You will train staff, oversee recruitment and development, and work cross-functionally with Front Office and Engineering to resolve guest concerns and improve service quality.