Luxury Hotel Housekeeping Manager Elevate Guest Service

Omni Hotels & Resorts; San Francisco (CA); On-site; USD 82,000 - 87,000; Full time

Job summary

Omni San Francisco Hotel is seeking a Housekeeping Manager to oversee all housekeeping functions, ensuring Omni standards and cost control measures are met. The role involves supervising staff, managing guest requests, and maintaining inventory, with emphasis on hospitality and teamwork.

You will support the Executive Housekeeper, monitor quality, and contribute to energy conservation while delivering exceptional service in a luxury hotel setting.

Qualifications

• Prior Housekeeping Supervisory Experience in Hospitality
• Must be highly motivated and can multi-task.
• Must be able to work independently.
• Must have the ability to lead, motivate and develop others.
• Ability and willingness to stand for an entire shift.
• Ability and willingness bend, stretch, reach, and push moderate to heavy weight.
• Union experience preferred.
• Bilingual English/Cantonese preferred.

Responsibilities

• Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, requests & complaints using Guest Service Skills.
• Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
• Maintains open and clear communication with all departments and guests to ensure consistent service.
• Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
• Monitor Housekeeping inventories to ensure adequate levels are maintained.
• Overseeing the Housemen, ensuring that they are working appropriately with GRA's, and that they are completing all daily housemen duties/special projects.

Skills

Housekeeping supervision

Leadership

Multi-tasking

Independent work

Bilingual English/Cantonese

Job description

Omni San Francisco Hotel is seeking a Housekeeping Manager to oversee all housekeeping functions, ensuring Omni standards and cost control measures are met. The role involves supervising staff, managing guest requests, and maintaining inventory, with emphasis on hospitality and teamwork.

You will support the Executive Housekeeper, monitor quality, and contribute to energy conservation while delivering exceptional service in a luxury hotel setting.