Housekeeping Manager

Accor; San Francisco (CA); On-site; USD 95,000 - 108,000; Full time

Job summary

Fairmont San Francisco seeks a Housekeeping Leader reporting to the Director of Housekeeping to oversee daily operations, maintain brand standards, and drive guest satisfaction on Nob Hill.

You will supervise rooms and public areas, manage inspections, and coordinate with Engineering and Front Office to resolve issues, while coaching a team to deliver consistent, high-quality service.

Qualifications

• 1–2 years of leadership experience in large Housekeeping or Rooms Division.
• Proficient with Microsoft Windows applications.
• Bachelor’s/University degree is an asset.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Ability to work cohesively as part of a team.

Responsibilities

• Lead and manage daily housekeeping operations to meet Fairmont service and cleanliness standards.
• Supervise, inspect, and follow up on guest rooms, public areas, and back-of-house spaces.
• Implement and maintain quality control processes with daily inspections and audits.
• Address guest concerns related to housekeeping and coordinate with relevant departments for resolution.
• Conduct departmental meetings, briefings, and line-ups to communicate priorities and standards.
• Train, coach, and develop team members on cleaning procedures, safety, and brand expectations.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Teamwork

Reliability

Education

Bachelor's degree / University degree

Tools

MS Windows

Job description

Company Description
Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city’s most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.

Company Description
Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city’s most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.
Job Description
Reporting to the Director of Housekeeping, responsibilities and essential job functions include, but are not limited to, the following:

• Consistently deliver professional, friendly, and engaging service to guests and colleagues.
• Lead and manage daily housekeeping operations, ensuring consistent execution of Fairmont service and cleanliness standards.
• Supervise, inspect, and follow up on guest rooms, public areas, and back-of-house spaces to ensure cleanliness, presentation, and overall quality.
• Implement and maintain rigorous quality control processes, including daily inspections, audits, and timely follow-up on identified gaps.
• Take ownership of guest concerns related to housekeeping, responding promptly, documenting issues, and coordinating with relevant departments to ensure resolution.
• Conduct regular departmental meetings, briefings, and line‑ups to communicate priorities, reinforce standards, and foster engagement.
• Train, coach, and develop team members on cleaning procedures, equipment use, safety protocols, service standards, and brand expectations.
• Oversee recruitment, onboarding, training, and ongoing development of housekeeping team members in partnership with People & Culture.
• Monitor employee performance and provide regular feedback, coaching, recognition, and development opportunities to maintain high standards.
• Address performance and conduct concerns through coaching, mentoring, retraining, and corrective action, when appropriate.
• Manage the departmental budget responsibly, optimizing labor, supplies, and other resources while maintaining service and quality standards.
• Balance operational, administrative, and team priorities effectively in a fast‑paced environment.
• Ensure consistent compliance with departmental policies, procedures, brand standards, and applicable safety and sanitation requirements.
• Identify and report maintenance issues promptly and follow up with Engineering to ensure timely resolution.
• Maintain accurate and timely records of inspections, audits, evaluations, training, and other departmental activities.
• Partner closely with Front Office, Engineering, and other operational departments to resolve guest concerns, address quality issues, and ensure a seamless guest experience.
• Use quality and operational data to identify trends, prioritize opportunities, and drive continuous improvement within the department.
• Foster a culture of accountability, pride, teamwork, and continuous improvement.
• Lead by example and maintain a visible presence on the floor and throughout the operation.
• Perform other duties as assigned by leadership.
  

Qualifications
Your experience and skills include:

• At least 1-2 years previous leadership experience in large Housekeeping or Rooms Division preffered
• Computer literate in Microsoft Window applications preferred
• University/College degree in a related discipline an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem‑solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team

Additional Information
Salary Range: $95,000 to $108,000 Annual
Fairmont is proud to be an Equal Opportunity Employer.
EOE/M/F/D/V
All your information will be kept confidential according to EEO guidelines.