Head of Housekeeping & Guest Experience

Accor; San Francisco (CA); On-site; USD 95,000 - 108,000; Full time

Job summary

Fairmont San Francisco seeks a Housekeeping Leader reporting to the Director of Housekeeping to oversee daily operations, maintain brand standards, and drive guest satisfaction on Nob Hill.

You will supervise rooms and public areas, manage inspections, and coordinate with Engineering and Front Office to resolve issues, while coaching a team to deliver consistent, high-quality service.

Qualifications

• 1–2 years of leadership experience in large Housekeeping or Rooms Division.
• Proficient with Microsoft Windows applications.
• Bachelor’s/University degree is an asset.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Ability to work cohesively as part of a team.

Responsibilities

• Lead and manage daily housekeeping operations to meet Fairmont service and cleanliness standards.
• Supervise, inspect, and follow up on guest rooms, public areas, and back-of-house spaces.
• Implement and maintain quality control processes with daily inspections and audits.
• Address guest concerns related to housekeeping and coordinate with relevant departments for resolution.
• Conduct departmental meetings, briefings, and line-ups to communicate priorities and standards.
• Train, coach, and develop team members on cleaning procedures, safety, and brand expectations.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Teamwork

Reliability

Education

Bachelor's degree / University degree

Tools

MS Windows

Job description

Fairmont San Francisco seeks a Housekeeping Leader reporting to the Director of Housekeeping to oversee daily operations, maintain brand standards, and drive guest satisfaction on Nob Hill.

You will supervise rooms and public areas, manage inspections, and coordinate with Engineering and Front Office to resolve issues, while coaching a team to deliver consistent, high-quality service.