Operations Manager in Fort Lauderdale

Energy Jobline ZR; Fort Lauderdale (FL); On-site; USD 80,000 - 120,000; Full time

Job summary

Performance Hospitality Management seeks an Operational Excellence Manager to strengthen consistency, accountability, and performance across its hotels. You will partner with GMs and department leaders to drive audits, training, and data-driven improvements.

The role emphasizes labor analysis, reporting, and follow-through to sustain results across Front Office, Housekeeping, F&B, and Engineering. Strong analytical and leadership skills are essential.

Qualifications

• Minimum 3–5 years of hotel operations or hospitality leadership experience.
• Experience in multiple hotel operating departments.
• Strong understanding of hotel operations, labor management, SOP implementation, training, and performance measurement.
• Strong analytical skills with the ability to interpret operational and financial data.
• Excellent organizational and follow-up skills.
• Strong attention to detail and commitment to accurate reporting.
• Ability to hold leaders accountable while maintaining collaborative working relationships.
• Strong written and verbal communication skills.
• Ability to identify process gaps and develop practical solutions.
• Proficiency with Microsoft Excel, Word, Outlook; experience with PMS, POS, payroll, and reporting platforms.
• Ability to travel regularly among the properties.

Responsibilities

• Conduct operational audits and monitor SOP compliance and service standards.
• Collaborate with department leaders to address findings and track corrective actions.
• Develop and maintain SOPs, operating tools, and training plans.
• Track training completion and verify application in daily operations.
• Review reports and KPIs; maintain dashboards and action trackers.
• Analyze schedules, overtime, productivity, and labor against budgets and volume.
• Monitor key processes across Front Office, Housekeeping, F&B and Engineering.
• Support brand, ownership, safety, quality assurance audits.
• Identify recurring problems and implement practical solutions.
• Keep leadership informed of progress, overdue actions, and escalations.

Skills

Analytical skills

Written and verbal communication

Organizational skills

Attention to detail

Tools

Excel

Word

Outlook

PMS

POS

Payroll systems

Reporting platforms

Job description

Job Description

Performance Hospitality Management is seeking an Operational Excellence Manager to strengthen consistency, accountability, and performance across its hotels. Reporting to the Area General Manager, this person partners with property General Managers, Assistant General Managers, and department leaders across Front Office, Housekeeping, Food & Beverage, and Engineering.

The role focuses on audits, training coordination, reporting, labor analysis, and follow-through. Department leaders manage daily operations; the Operational Excellence Manager helps them identify gaps, implement improvements, and sustain results.

Key Responsibilities

• Conduct operational audits and monitor compliance with SOPs, service standards, checklists, and brand requirements.
• Work with department leaders to address findings, track corrective actions, and confirm improvements are completed.
• Help develop and maintain practical SOPs, operating tools, and departmental training plans.
• Track training completion and observe whether training is applied in daily operations.
• Review operational reports and KPIs for accuracy, timeliness, and emerging performance concerns; maintain dashboards and action trackers for leadership.
• Analyze schedules, overtime, productivity, and labor performance against budgets, forecasts, occupancy, and business volume. Partner with department leaders on adjustments that support both efficiency and service.
• Monitor key processes across Front Office, Housekeeping, Food & Beverage, and Engineering, including guest service, room quality, departmental controls, and preventive maintenance.
• Support preparation for brand, ownership, safety, quality assurance, and internal audits.
• Identify recurring problems, recommend practical solutions, and measure whether changes improve results.
• Keep the Area General Manager and property leaders informed of progress, overdue actions, and issues requiring escalation.

Qualifications:

• Minimum 3–5 years of hotel operations or hospitality leadership experience .
• Experience in multiple hotel operating departments strongly .
• Strong understanding of hotel operations, labor management, SOP implementation, training, and performance measurement.
• Strong analytical skills with the ability to interpret operational and financial data.
• Excellent organizational and follow-up skills.
• Strong attention to detail and commitment to accurate reporting.
• Ability to hold leaders accountable while maintaining collaborative working relationships, including when they do not report to you
• Strong written and verbal communication skills.
• Ability to identify process gaps and develop practical solutions.
• Proficiency with Microsoft Excel, Word, Outlook, and hotel operational systems.
• Experience with hotel systems such as PMS, POS, labor-management, payroll, and reporting platforms.
• Ability to travel regularly among the properties.