Housekeeping Operations Coordinator

Sonesta Hotels International Corporation; Columbus (OH); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

HSA with company match

401(k) with company match

Paid vacation & sick time

Paid parental leave

Life insurance

Disability insurance

Educational assistance

Hotel discounts

Employee discounts

Job summary

Sonesta International Hotels is seeking a Housekeeping Coordinator to support day-to-day operations behind the scenes. You will coordinate room assignments, track room status, and ensure guest spaces are clean and ready while collaborating with Front Office, Engineering, Laundry, and hotel leadership.

Ideal candidates are highly organized, detail-oriented, and thrive in a fast-paced hospitality environment.

Qualifications

• Previous housekeeping or hospitality experience preferred.
• Experience with hotel PMS and reporting tools preferred.
• Strong organizational and communication skills.

Responsibilities

• Coordinate daily housekeeping operations including room assignments, room status updates, operational communication, and housekeeping workflow support.
• Maintain communication between Housekeeping, Front Office, Engineering, Laundry, and hotel leadership teams to support seamless hotel operations.
• Track guest room status, arrivals, departures, VIP rooms, out-of-order rooms, and housekeeping priorities throughout shifts.
• Respond promptly and professionally to guest requests, operational concerns, radio calls, and housekeeping communication needs.
• Assist with administrative tasks including reporting, data entry, scheduling support, inventory tracking, and operational documentation.
• Maintain housekeeping logs, work orders, lost and found records, room inspection updates, and operational systems accurately.
• Support housekeeping leadership with onboarding coordination, operational communication, team assignments, and daily department organization.
• Monitor housekeeping supplies, linen inventory, operational equipment, and department organization as needed.
• Ensure cleanliness and organization across housekeeping offices, storage areas, and operational workspaces.
• Support VIP arrivals, group business, room readiness coordination, and special operational projects as needed.
• Help foster a collaborative, energetic, and guest-focused culture aligned with Sonesta's People People philosophy.
• Any other duties as assigned.

Skills

Organizational skills

Communication skills

Multitasking

Teamwork

Guest service

Tools

PMS systems

Housekeeping software

Microsoft Office

Reporting tools

Job description

Sonesta International Hotels is seeking a Housekeeping Coordinator to support day-to-day operations behind the scenes. You will coordinate room assignments, track room status, and ensure guest spaces are clean and ready while collaborating with Front Office, Engineering, Laundry, and hotel leadership.

Ideal candidates are highly organized, detail-oriented, and thrive in a fast-paced hospitality environment.