Housekeeping Office Coordinator

Omni Hotels & Resorts; Hot Springs (VA); On-site; USD 35,000 - 52,000; Full time

Job summary

Omni Homestead Resort & Spa in Hot Springs, Virginia, seeks a Housekeeping Office Coordinator to manage daily housekeeping office operations and staff work assignments. The role requires strong communication, organized dispatch, and coordination with front desk and maintenance teams to ensure guest satisfaction.

Ideal candidates will be fluent in English, possess computer skills, and have prior coordinator/phone-handling experience.

Qualifications

• Must be able to read, write, and communicate in fluent English.
• Must have computer skills.
• Previous experience as a coordinator and/or answering phones strongly preferred.
• Bi-lingual in Spanish preferred.
• Must be 21 years of age and have a valid driver’s license.
• Must be willing to take drug screening.

Responsibilities

• Open and close housekeeping department daily.
• Dispatch all calls to appropriate discipline.
• Communicate effectively with all departments, including engineering.
• Update Synergy requests.
• Respond to all phone calls/requests from guests and other departments.
• Monitor computer system.
• Maintain clear and efficient communication with the front desk.
• Maintain cleanliness and organization in department.
• Walk the floors and inspect guest rooms.

Skills

Fluent English

Computer skills

Spanish language

Coordination experience

Job description

The Omni Homestead Resort & Spa has been delighting vacationers - including 24 U.S. Presidents - for over 250 years. A recently completed $170 million dollar renovation restored the historic character to this Allegheny Mountain resort in Virginia. We are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homestead Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

Overview

The Housekeeping Office Coordinator will coordinate the work assignments for the housekeeping staff including but not limited to room attendants, housepersons, turndown attendants, each day and answering guests and associate calls and dispatching work tickets appropriately. He/she is responsible for the day-to-day office operations for the housekeeping department.

Responsibilities

• Open and close housekeeping department daily
• Work with Loss Prevention to maintain lost and found records
• Dispatch all calls to appropriate discipline
• Communicate effectively with all departments, including engineering.
• Update Synergy requests
• Respond to all phone calls/requests from guests and other departments
• Monitor computer system
• Maintain clear and efficient communication with the front desk
• Maintain cleanliness and organization in department
• Walk the floors and inspect guest rooms

Qualifications

• Must be able to read, write, and communicate in fluent English
• Ability to work days, afternoons, weekends, and holidays
• Must possess basic computational ability
• Must have computer skills
• Previous experience as a coordinator and/or answering phones strongly preferred
• Bi-lingual in Spanish preferred
• Must be 21 years of age and have a valid drivers license
• Must be willing to take drug screening

Equal Opportunity

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.

The EEO is the Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.