Luxury Housekeeping Supervisor – Resort & Spa

Omni Hotels & Resorts; Hot Springs (VA); On-site; USD 42,000 - 55,000; Full time

Job summary

Omni Homestead Resort & Spa in Hot Springs, VA, seeks a friendly, motivated Housekeeping Supervisor to oversee guest room cleaning operations and supporting staff. You will coordinate special projects with the Director of Housekeeping, ensure supplies and linens are stocked, and monitor PM/AM room status reporting while maintaining Omni standards.

The role requires at least one year of supervisory housekeeping experience, strong customer service, and clear English communication.

Qualifications

• 1 year or more of supervisory/coordinating experience in Housekeeping.
• Ability to maintain high cleanliness standards (4-Diamond).
• Ability to work with management on special projects.
• Excellent customer service and verbal communication skills.
• Professional appearance and demeanor; safe, respectful conduct.

Responsibilities

• Assign special projects as directed by the Director of Housekeeping.
• Report needed repairs or discrepancies of guest rooms.
• Ensure attendants have supplies and linens.
• Assist in cleaning guest rooms when necessary.
• Process AM and PM room status reports.
• Maintain stock of linen carts and linen closets.
• Maintain supply cage stock; keep areas neat and organized.
• Punch in via phone after room completion.
• Inspect VIP rooms promptly; prioritize check-out/vacated rooms.
• Ensure safety and security of guests and associates.
• Inspect cleaning of guestrooms and public areas; foster teamwork.
• Attend required trainings and meetings.

Skills

Customer service

Verbal communication

Supervisory experience

Cooperation with team

English proficiency

Tools

Payroll systems

Job description

Omni Homestead Resort & Spa in Hot Springs, VA, seeks a friendly, motivated Housekeeping Supervisor to oversee guest room cleaning operations and supporting staff. You will coordinate special projects with the Director of Housekeeping, ensure supplies and linens are stocked, and monitor PM/AM room status reporting while maintaining Omni standards.

The role requires at least one year of supervisory housekeeping experience, strong customer service, and clear English communication.