Housekeeping Office Coordinator PM

Omni Hotels & Resorts; Asheville (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Omni Grove Park Inn & Spa in Asheville, NC invites a detail-oriented colleague to coordinate daily housekeeping assignments, answer guest and associate calls, and dispatch work tickets to room attendants, housemen, lobby and turndown attendants. This role supports day-to-day office operations for the housekeeping department.

You will walk floors, inspect guest rooms, maintain cleanliness and organization, and ensure effective communication with Front Desk and Engineering while upholding Omni's

Qualifications

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess computer skills.

Responsibilities

• Open and close Housekeeping Department daily.
• Maintain Lost and Found records.
• Dispatch all calls to appropriate discipline.
• Communicate effectively with all departments, including engineering.
• Update Synergy requests.
• Respond to all phone calls and requests from guests and other departments.
• Monitor computer system.
• Maintain clear and efficient communication with the Front Desk.
• Maintain cleanliness and organization in the department.
• Walk the floors and inspect guest rooms.

Skills

Communication skills

English proficiency

Written communication

English language

Job description

Omni Grove Park Inn & Spa

Omni Grove Park Inn & Spa is a AAA Four‑Diamond hotel noted for understated elegance and southern charm. Ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this property. It offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award‑winning spa and spacious convention facilities.

Associates at Omni Grove Park Inn & Spa enjoy a dynamic and exciting work environment, comprehensive training and mentoring, and the pride that comes from working for a company known for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person with a passion to serve others, the Omni Grove Park Inn & Spa may be your perfect match.

Overview

Coordinate the work assignments for housekeeping staff—including room attendants, housemen, lobby and turndown attendants—each day and answer guest and associate calls while dispatching work tickets appropriately. Responsible for day‑to‑day office operations for the housekeeping department.

Responsibilities

• Open and close Housekeeping Department daily.
• Maintain Lost and Found records.
• Dispatch all calls to appropriate discipline.
• Communicate effectively with all departments, including engineering.
• Update Synergy requests.
• Respond to all phone calls and requests from guests and other departments.
• Monitor computer system.
• Maintain clear and efficient communication with the Front Desk.
• Maintain cleanliness and organization in the department.
• Walk the floors and inspect guest rooms.

Qualifications

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess computer skills.

EEO Statement

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. EEOC is the Law Poster.