Hotel Housekeeping Office Coordinator – Guest-Focused Operations

Omni Hotels & Resorts; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Omni Oklahoma City Hotel is seeking a Housekeeping Office Coordinator to manage daily office operations and coordinate tasks for room attendants, housemen, laundry attendants, and turndown attendants. You will handle calls and dispatch work tickets, ensuring smooth front desk communication.

You will maintain Synergy records, monitor the computer system, and collaborate with engineering and other departments to uphold service standards and cleanliness across the property.

Qualifications

• Must be able to read, write, and communicate in fluent English.
• Ability to work days, afternoons, weekends, and holidays.
• Must possess basic computational ability.
• Must have computer skills.
• Previous experience as a coordinator and/or answering phones strongly preferred.
• Bi-lingual in Spanish preferred.
• Ability to stand for extended periods of time (at least 8 hours/shift).
• Must be able to walk/stand for extended periods of time, with frequent bending and twisting.
• Must be able to lift, push, pull, and carry moderate weight.

Responsibilities

• Open and close housekeeping department daily.
• Work with Loss Prevention to maintain lost and found records.
• Dispatch all calls to appropriate discipline.
• Communicate effectively with all departments, including engineering.
• Update Synergy requests.
• Respond to all phone calls/ requests from guests and other departments.
• Monitor computer system.
• Maintain clear and efficient communication with the front desk.
• Maintain cleanliness and organization in department.
• Walk the floors and inspect guest rooms.

Skills

Fluent English

Communication skills

Computer skills

Flexible schedule

Tools

Synergy system

Job description

Omni Oklahoma City Hotel is seeking a Housekeeping Office Coordinator to manage daily office operations and coordinate tasks for room attendants, housemen, laundry attendants, and turndown attendants. You will handle calls and dispatch work tickets, ensuring smooth front desk communication.

You will maintain Synergy records, monitor the computer system, and collaborate with engineering and other departments to uphold service standards and cleanliness across the property.