Housekeeping Operations & Dispatch Coordinator

Omni Hotels; Atlanta (GA); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Omni Hotels in Atlanta is seeking a Housekeeping Office Coordinator to manage daily assignments for room attendants, housemen, laundry attendants and turndown attendants. You will handle guest and associate calls and dispatch work tickets to ensure smooth operations.

You will support front desk communications, monitor the department’s computer system, and maintain organized records. Previous coordinator experience and English fluency are preferred, with Spanish bilingualism a plus.

Qualifications

• Must be able to read, write, and communicate in fluent English.
• Ability to work days, afternoons, weekends, and holidays.
• Must possess basic computational ability.
• Must have computer skills.
• Previous experience as a coordinator and/or answering phones strongly preferred.
• Bi-lingual in Spanish preferred.

Responsibilities

• Open and close housekeeping department daily.
• Work with Loss Prevention to maintain lost and found records.
• Dispatch all calls to appropriate discipline.
• Communicate effectively with all departments, including engineering.
• Update Synergy requests.
• Respond to all phone calls/ requests from guests and other departments.
• Monitor computer system.
• Maintain clear and efficient communication with the front desk.
• Maintain cleanliness and organization in department.
• Walk the floors and inspect guest rooms.

Skills

Fluent English

Communication skills

Job description

Omni Hotels in Atlanta is seeking a Housekeeping Office Coordinator to manage daily assignments for room attendants, housemen, laundry attendants and turndown attendants. You will handle guest and associate calls and dispatch work tickets to ensure smooth operations.

You will support front desk communications, monitor the department’s computer system, and maintain organized records. Previous coordinator experience and English fluency are preferred, with Spanish bilingualism a plus.