Housekeeping Manager: Lead Service & Cleanliness

Sonesta International Hotels; Cambridge (MA); On-site; USD 68,000 - 72,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account (HSA) with 6%/7

401(k) Retirement Plan with Company 3%

Paid Vacation & Sick Time

Paid Parental Leave

Company‑Paid Life Insurance

Company‑Paid Short‑Term & Long‑Term Dі

Hospital Indemnity, Critical Illness &

Educational Assistance

Sonesta Hotel Discounts

Additional Perks & Employee Discounts

Job summary

Sonesta International Hotels is seeking a Housekeeping Manager to lead the housekeeping team and uphold Sonesta’s Culture of Caring. You will supervise operations, manage inventories, and drive guest satisfaction while protecting budgets and productivity goals.

Responsibilities include staffing, training, pre-shift briefings, safety compliance, and cross‑department collaboration to maintain high service standards. Flexible shifts and on‑site leadership are expected in this role.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Extensive knowledge of hotel and hospitality industry.
• Proficient with Microsoft Word, Excel and PowerPoint.

Responsibilities

• Manage day-to-day housekeeping operations to meet guest and staff expectations.
• Ensure cleaning and servicing of rooms and spaces according to Sonesta standards.
• Establish and maintain inventory of supplies and equipment with cost controls.
• Coordinate with front office and other departments for guest satisfaction.
• Promote teamwork and quality service through daily communication.
• Ensure safety and sanitation standards are followed.
• Respond to guest complaints with proper follow-up.
• Lead as Manager on Duty as required.
• Maintain professional appearance and grooming.

Skills

Communication skills

Interpersonal skills

Organizational skills

Leadership skills

Hospitality knowledge

Education

High school diploma

Some college or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Sonesta International Hotels is seeking a Housekeeping Manager to lead the housekeeping team and uphold Sonesta’s Culture of Caring. You will supervise operations, manage inventories, and drive guest satisfaction while protecting budgets and productivity goals.

Responsibilities include staffing, training, pre-shift briefings, safety compliance, and cross‑department collaboration to maintain high service standards. Flexible shifts and on‑site leadership are expected in this role.