Head of Housekeeping & Laundry Operations

Sonesta Hotels International Corporation in; Chicago (IL); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with company match

Hotel discounts

Job summary

Sonesta Hotels International Corporation is seeking a Housekeeping Director to lead all housekeeping and laundry operations across the hotel, driving cleanliness, guest satisfaction, and team performance in a fast-paced hospitality environment.

You will oversee guest rooms, public areas, laundry, linen management, and back-of-house spaces, partnering with Front Office, Engineering, and hotel leadership to ensure exceptional guest experiences.

Qualifications

• 5+ years of progressive housekeeping leadership in hotels.
• Experience managing housekeeping budgets and staffing plans.
• Knowledge of sanitation standards and OSHA regulations.
• Experience with housekeeping management systems.
• Strong leadership and communication skills.

Responsibilities

• Lead housekeeping and laundry operations across the hotel.
• Recruit, train, coach, and develop housekeeping and laundry teams.
• Ensure cleanliness, sanitation, and brand standards are consistently maintained.
• Monitor guest satisfaction and drive continuous improvement.
• Collaborate with Front Office, Engineering, Operations and hotel leadership.
• Oversee room inspections, productivity, labor, inventory, and budgets.
• Manage supplies, vendor relationships, purchasing and expenses.
• Ensure compliance with safety policies and OSHA guidelines.
• Support VIP arrivals, group business, projects and renovations.

Skills

Hospitality leadership

Operations management

Team leadership

Budgeting

Vendor relationships

Safety compliance

Tools

Hotel operational systems

Housekeeping management systems

Job description

Sonesta Hotels International Corporation is seeking a Housekeeping Director to lead all housekeeping and laundry operations across the hotel, driving cleanliness, guest satisfaction, and team performance in a fast-paced hospitality environment.

You will oversee guest rooms, public areas, laundry, linen management, and back-of-house spaces, partnering with Front Office, Engineering, and hotel leadership to ensure exceptional guest experiences.