Housekeeping & Laundry Operations Manager

Sonesta Hotels International Corporation; City of White Plains (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Sonesta International Hotels is seeking a Housekeeping Manager to lead the housekeeping and laundry teams across our properties. This role focuses on guest satisfaction, product quality, expense control, and staff development.

You'll schedule, train, and supervise staff, conduct inspections, respond to guest requests, and collaborate with Front Office, maintenance and F&B to deliver memorable stays.

Qualifications

• Previous Supervisory experience in hotel housekeeping required.
• Proven ability to schedule staff and manage inventories.
• Strong guest service orientation and attention to cleanliness.

Responsibilities

• Oversee housekeeping and laundry operations to meet quality standards.
• Schedule staff to ensure proper coverage and efficiency.
• Address guest complaints promptly to ensure satisfaction.
• Monitor supplies, linen inventory, and equipment; manage budget.
• Coordinate with Front Office, guest relations, maintenance and F&B.

Job description

Sonesta International Hotels is seeking a Housekeeping Manager to lead the housekeeping and laundry teams across our properties. This role focuses on guest satisfaction, product quality, expense control, and staff development.

You'll schedule, train, and supervise staff, conduct inspections, respond to guest requests, and collaborate with Front Office, maintenance and F&B to deliver memorable stays.