Front Desk Supervisor: Guest Experience Lead

The Marcus Corporation; Milwaukee (WI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Discounts at Marcus Hotels & Resorts

Two for one movie theater coupons at 


Growing career opportunities

Paid time off

Medical, dental, and vision insurance

Company-paid life insurance

401k with employer match

Job summary

Marcus Hotels & Resorts–Hilton Milwaukee is seeking a Front Desk Supervisor to lead front-of-house operations, ensuring guest satisfaction and adherence to brand standards. You will supervise Front Desk, Bell Services, Door Staff, and Concierge, reporting to the Director of Front Office.

The role requires strong customer service, tech‑savvy skills, and a polished professional demeanor. The position offers full-time hourly employment with weekend availability and a comprehensive benefits package,

Qualifications

• Minimum high school diploma or GED required.
• Strong customer service orientation with a guest-focused approach.
• Fluent English with excellent verbal and written communication skills.

Responsibilities

• Supervise front desk staff, reservations, and bell staff.
• Ensure all daily functions from checklist are completed.
• Greet guests and check them in and out.
• Process manual and computer postings of transactions.
• Handle payments by cash, credit card and checks.
• Distribute mail and messages to guests.
• Take reservations and provide directions and guest answers.
• Enter wake-up calls and assist with miscellaneous tasks as assigned.

Skills

Guest service

Communication

English fluency

Education

High school diploma or GED

Job description

Marcus Hotels & Resorts–Hilton Milwaukee is seeking a Front Desk Supervisor to lead front-of-house operations, ensuring guest satisfaction and adherence to brand standards. You will supervise Front Desk, Bell Services, Door Staff, and Concierge, reporting to the Director of Front Office.

The role requires strong customer service, tech‑savvy skills, and a polished professional demeanor. The position offers full-time hourly employment with weekend availability and a comprehensive benefits package,